Passenger Service Agent

Maximus Global Services; Atlanta (GA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the airline industry is seeking a Passenger Service Agent to provide check-in services and exceptional customer support. The role requires strong communication skills and the ability to work under pressure in a fast-paced airport environment. Candidates must have a high school diploma or GED and display a commitment to providing friendly and efficient service.

Qualifications

• Must have a high school diploma or GED.
• Exceptional customer service skills required.
• Must effectively communicate in English.

Responsibilities

• Assist passengers with check-in services and ticket issues.
• Handle passenger baggage and claims for flights.
• Ensure compliance with security procedures and documentation.

Skills

Customer/Client Focus

Good Communication

Teamwork Orientation

Stress Management

Ethical Conduct

Education

High school diploma or GED

Job description

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Maximus Global Services provided pay range

This range is provided by Maximus Global Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $20.00/hr

Summary/Objective Provide check-in services for passengers, ensuring that all security procedures are met. Exhibiting exceptional customer service and communication skills. Process passenger luggage and claims. Serve as gate agent for the outbound flight, including boarding of passengers,

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Working at the front counter assisting passengers with check-in. Using the airline system, issues tickets, create or change reservations and provides flight information. Will solve ticket-related travel problems.
• Check-in the passenger baggage using the airline internal baggage system. Will provide assistance and handle baggage claims for inbound and outbound flights.
• Review all necessary documentation to travel, following all regulations and security procedures, including company and government agencies regulations.
  
  

Competencies

• Teamwork Orientation
• Stress Management
• Ethical Conduct
• Good Communication
• Customer/Client Focus
  
  

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates at an airport setting (inside terminal).

Physical Demands

This position is very active and requires stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet). Occasionally bend/twist at waist/knees/neck, pulling and pushing to perform various duties. The employee occasionally lift and/or move up to 70 pounds or more.

Position Type and Expected Hours of Work

This is a full-time or part-time position. Days and hours of work varied from Monday through Sunday, with different shifts (service provided to customers is 24/7).

Travel

No travel is expected for this position.

Required Education And Experience

• High school diploma or GED.
  
  

Additional Eligibility Qualifications

• Must exhibit exceptional customer service
• As a condition of employment, employee must successfully complete a background investigation.
• Must be able to read, write and speak English.
• Maintain a relationship with both employees and clients
• Must possess effective interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner.
• Must be able to read and understand all operating and airport procedures and instructions.
• Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Airlines and Aviation

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