Passenger Service Agent - Etihad Airways

Maximus Global Services; Atlanta (GA); On-site; USD 40,000 - 45,000; Part time

Job summary

Maximus Global Services seeks a Passenger Service Agent at Hartsfield Jackson Atlanta International Airport. This role includes conducting travel documentation checks and providing exceptional customer service while working in a dynamic airport environment. Ideal candidates will have a high school diploma and relevant experience in frontline or hospitality roles.

Benefits

Paid Training

401(k) Retirement Plan

Medical, dental, vision benefits

Referral Bonus

Incentive Rewards

Recognition and Rewards Program

Career growth

Qualifications

• 2 years experience in an airport frontline or hospitality related role.
• Strong written and verbal English Language.
• Working knowledge of travel industry policies, procedures and processes.

Responsibilities

• Review and validate travel documentation.
• Conduct verification courteously to minimize guest complaints.
• Serve as gate agent, including boarding of passengers.

Skills

Customer Service

Communication

Stress Management

Education

High school diploma or GED

Job description

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Maximus Global Services (MGS) ultimate vision and mission is “Our vision is to make a meaningful impact on people's lives, delivering service with integrity and passion.” “Our mission is to create exceptional experiences by empowering our people through innovation to build new strong partnerships.”

MGS provides aviation services at various airports in the US: Miami, Fort Lauderdale, Orlando, Virginia, Atlanta, Baltimore and Las Vegas.

MGS has immediate openings for Passenger Service Agent for Etihad Airways at Hartsfield Jackson Atlanta International Airport.

Pay Rate: $20.00 per hour Status: Part Time

Benefits

• Paid Training
• 401(k) Retirement Plan
• Medical, dental, vision benefits
• Referral Bonus
• Incentive Rewards
• Recognition and Rewards Program
• Career growth
  
  

Summary/Objective Responsible for accurately and efficiently conducting a 100% travel and health documentation check where required for high-risk services, while maintaining a balance of customer service in an effective and professional manner. Serve as gate agent for the outbound flight, including boarding of passengers.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Review and validate travel documentation to identify improper or fraudulent documents.
• Conduct verification in a courteous manner to minimize guest complaints.
• Escalate complex cases to the Supervisor or Etihad Regulatory Compliance Unit as needed.
• Adhere to Etihad Airways' call/email guidelines and maintain quality control.
• Follow Standard Operating Procedures for offloading reports and coordinate with airport authorities.
  
  

Competencies

• Team Orientation
• Stress Management
• Ethical Conduct
• Good Communication
• Customer/Client Focus
  
  

Work Environment

This job operates at an airport setting (inside terminal).

Physical Demands

This position is very active and requires stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet). Occasionally bend/twist at waist/knees/neck, pulling and pushing to perform various duties. The employee occasionally lifts and/or move up to 70 pounds or more.

Required Education And Experience

• High school diploma or GED.
• Minimum 2 years experience in an airport frontline or hospitality related role.
  
  

Additional Eligibility Qualifications

• Must exhibit exceptional customer service
• As a condition of employment, employee must successfully complete a background investigation.
• Strong written and verbal English Language.
• Must possess effective interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner.
• Working knowledge of policies, procedures and processes within the travel industry.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Airlines and Aviation

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