FT Passenger Service Agent

Menzies Aviation LATAM; Wichita (KS); On-site; USD 10,000 - 60,000; Full time

Job summary

Join Menzies Aviation as a Passenger Service Agent and be part of a dedicated team assisting travelers with check-in, baggage handling, and customer service. In this role, you will ensure smooth airport operations, requiring strong interpersonal skills and the ability to work efficiently under pressure. Ideal candidates are friendly, flexible, and able to maintain a positive demeanor while dealing with diverse passenger needs.

Benefits

Paid Training

Paid Parking

Uniform Provided

401K

STD, LTD

Qualifications

• Must be at least 18 years of age and pass a pre-employment drug screen.
• Must be comfortable lifting/moving up to 70lbs of cargo and baggage.
• Prior customer service experience strongly preferred.

Responsibilities

• Assist passengers with check-ins, baggage claims, and other issues.
• Interpret identification labels and baggage routing tags.
• Ensure safe and secure operations in compliance with protocols.

Skills

Customer Service

Interpersonal Skills

Ability to read/write/speak English

Ability to learn quickly

Ability to work as part of a team

Education

High School Diploma

Tools

Intermediate Computer Skills

Job description

As a member of the Menzies Aviation Passenger Service Team, you will be responsible for checking in passengers for flights at the ticket counter and gates; as well as verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct.

• Assist passengers with check-ins, verification, gate information, baggage claims, and any other passenger issues in the airport
• Interpret identification labels along with baggage and cargo routing tags
• Host self-service kiosks
• Ensure that all work areas are organized
• Keep a positive attitude while offering assistance
• Ensure the safe and secure operations
• Some bending, stretching, pushing & pulling
• Perform other duties as assigned

Qualifications

• Must be at least 18 years of age
• Must pass a pre-employment drug screen
• Ability to proficiently read, write and speak English
• Must be comfortable lifting/moving up to 70lbs of cargo and baggage
• Must be able to stand for long periods of time at the ticket counter and gate check-in areas
• Must pass FBI background check and obtain US Customs seal
• Must be available and flexible to work variable shifts including weekends and holidays
• Prior Customer Service Experience Strongly Preferred
• Intermediate Computer Skills Required

Knowledge, Skills, and Abilities

• Ability to learn quickly
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build relationships
• 401K, STD, LTD, and more
• Paid Training
• Paid Parking
• Uniform Provided
• $15.00 /hour

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is primarily done indoors; however, the individual will be working near terminals with consistently open doors where harsh weather conditions could affect the indoor environment. The Passenger Service Agent team is provided a Menzies Aviation uniform including a long coat.

This individual must maintain a positive attitude when representing our company and communicating with customers within the airport.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle or feel objects, tools, or controls; reach with arms, climb or balance; and talk or hear.

Other tasks include lifting passenger bags up to 70lbs which could also involve bending and stooping. The employee must frequently lift and/or move up to 25lbs and occasionally lift and/or move up to 70lbs.

Qualifications

Education

Required

High School or better.

Licenses & Certifications

Required

DRIVERS LICENSE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.