Passenger Experience Supervisor

lliance Ground International; United States; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid vacation

Medical/dental/vision

Free uniforms

On-the-job training

401(k) matching

Travel discounts

Job summary

Alliance Ground International (AGI) is seeking a Passenger Service Supervisor to oversee shift operations, guiding Passenger Service Agents and Leads, and ensuring customer needs are met at the ticket counter and gates. This role emphasizes safety, airline procedures, and delivering first-class service to travelers.

Candidates should have strong communication, leadership, and problem-solving abilities, with airline or ground-handler experience preferred.

Qualifications

• Be at least 18 years old with a high school diploma or equivalent.

Responsibilities

• Direct and assist Passenger Service Agents and Leads on shift, assign duties as needed, and resolve escalated customer concerns.

Skills

Leadership

Communication skills

Time management

Customer service

Computer skills

Critical thinking

Basic math

Education

High school diploma

GED

Work experience equivalent

Job description

Alliance Ground International (AGI) is seeking a Passenger Service Supervisor to oversee shift operations, guiding Passenger Service Agents and Leads, and ensuring customer needs are met at the ticket counter and gates. This role emphasizes safety, airline procedures, and delivering first-class service to travelers.

Candidates should have strong communication, leadership, and problem-solving abilities, with airline or ground-handler experience preferred.