Airport Passenger Experience Lead

lliance Ground International; Palm Springs (CA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Paid vacation

Medical/dental/vision insurance

Company 401(k) matching

Travel discounts

Free uniforms

On-the-job training

Job summary

Alliance Ground International (AGI) is seeking a Passenger Service Lead to oversee day-to-day passenger service operations at an airport, ensuring smooth check-in, boarding, and interdepartmental coordination.

The role requires 3+ years in passenger services or ground ops with leadership experience, plus strong communication and safety awareness. AGI offers comprehensive benefits and growth opportunities within a safety-focused environment.

Qualifications

• 3+ years in passenger services or ground operations, with at least 1 year in a leadership or supervisory role.
• Strong leadership, communication, and problem-solving abilities; proficiency in reservation and check-in systems.
• High school diploma or equivalent; aviation or customer service training preferred.

Responsibilities

• Be actively involved with all passenger service duties in your area (checking in passengers, luggage, communicating with passengers, and coordinating ticket counter activities with vendors, flight, and ground handling teams).
• Delegate passenger service duties in your assigned area (either a gate or ticket counter).
• Serve as point person to address passenger concerns and questions and make PA announcements to update passengers on flight statuses as needed.
• Maintain gate security to ensure only properly ticketed passengers access the jetway.
• Be responsible for conducting on-the-job training and coaching for new team members.
• Observe and enforce all AGI and airline safety regulations and company policies.

Skills

Leadership

Communication

Problem solving

Reservation systems

Check-in systems

Education

High school diploma or equivalent

Customer service or aviation training preferred

Tools

Reservation systems

Check-in systems

Job description

Alliance Ground International (AGI) is seeking a Passenger Service Lead to oversee day-to-day passenger service operations at an airport, ensuring smooth check-in, boarding, and interdepartmental coordination.

The role requires 3+ years in passenger services or ground ops with leadership experience, plus strong communication and safety awareness. AGI offers comprehensive benefits and growth opportunities within a safety-focused environment.