PAS/PHC Services Supervisor — People-First Leader

Legacy Home Health Agency, Inc.; San Antonio (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Legacy Home Health Agency, Inc. in San Antonio, Texas is seeking a Service Operations Supervisor for PAS/PHC programs to lead a patient services team. You will coach staff, monitor operations, and ensure compassionate, efficient care for patients and caregivers.

The role emphasizes problem-solving, mentoring, and improving processes to enhance quality and patient satisfaction, with accountability for root-cause resolution and clear patient communications.

Qualifications

• Bachelor's degree is required.
• PAS/PHC experience is strongly preferred.

Responsibilities

• Lead and grow a team. Oversee daily operations through coaching, training, recognition, and real-time problem-solving.
• Drive performance by monitoring productivity and service quality and raising the bar.
• Identify opportunities to improve efficiency, quality, and the patient experience through process changes.
• Own root-cause problem resolution, implement corrective actions, and confirm patient satisfaction.
• Monitor admissions and maintain communication with patients about changes in their condition.
• Compile and review documentation involving patients, caregivers, caseworkers, and care teams.

Skills

Bilingual proficiency

People leadership

Education

Bachelor's degree

Job description

Legacy Home Health Agency, Inc. in San Antonio, Texas is seeking a Service Operations Supervisor for PAS/PHC programs to lead a patient services team. You will coach staff, monitor operations, and ensure compassionate, efficient care for patients and caregivers.

The role emphasizes problem-solving, mentoring, and improving processes to enhance quality and patient satisfaction, with accountability for root-cause resolution and clear patient communications.