PHC Coordinator - San Antonio

American Medical Home Health Services; San Antonio (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

American Medical Home Health & Hospice is seeking a PHC Coordinator to lead the day-to-day operations of our Primary Home Care program in the San Antonio area. The role focuses on coordinating caregiver schedules, matching clients with caregivers, and ensuring high-quality, compliant care.

Ideal candidates will have 1+ year in home care or PHC programs, strong organizational and communication skills, and experience with EMR systems and scheduling software.

Qualifications

• 1+ year experience in home care, home health, or PHC/PAS programs.
• Strong multitasking, scheduling, and organizational skills.
• Excellent communication and customer service abilities.
• Ability to stay calm and effective in a fast-paced environment.
• Proficiency with EMR systems and scheduling software.

Responsibilities

• Coordinate daily caregiver schedules to ensure full client coverage.
• Match caregivers to clients based on skills and availability.
• Serve as the primary contact for clients and families; address concerns promptly.
• Collaborate with nursing and clinical staff to ensure seamless care.
• Oversee documentation, service logs, and timesheets for billing; monitor EVV and service quality.
• Respond quickly to call-offs, emergencies, and staffing gaps; maintain operations under pressure.

Skills

Multitasking

Scheduling

Organizational skills

Communication

Customer service

Calm under pressure

Education

Healthcare administration education

Tools

EMR systems

Scheduling software

Job description

Make a Difference Where It Matters Most

American Medical Home Health & Hospice has a long-standing history of providing compassionate, patient‑centered hospice care across Texas. As we continue to serve the San Antonio community, we are seeking a PHC Coordinator who can join our team to work directly in improving lives of families in the San Antonio community.

We’re looking for a highly organized, compassionate, and driven PHC Coordinator to lead day-to-day operations of our Primary Home Care program. If you thrive in a fast-paced environment and enjoy balancing people, scheduling, and problem-solving—this role is for you.

As a PHC Coordinator, you are the heart of our operations, ensuring clients receive consistent, high-quality care while supporting and guiding our caregiving team.

Care Coordination & Scheduling

• Manage daily schedules for caregivers, ensuring full coverage of all client needs
• Match caregivers with clients based on skills, personality, and availability

Client & Family Support

• Serve as the primary point of contact for clients and families
• Address concerns, changes in condition, and service requests promptly

  Team Collaboration

  • Work closely with nursing and clinical staff to ensure seamless care delivery
  • Support onboarding and scheduling setup for new caregivers

  Compliance & Operations

  • Ensure accurate documentation, service logs, and timesheets for billing
  • Monitor EVV, attendance, and service quality standards
  • Maintain full compliance with Texas HHS and Medicaid PHC regulations

  Problem-Solving & Crisis Management

  • Respond quickly to call-offs, emergencies, and staffing gaps
  • Keep operations running smoothly under pressure

  Experience:

  • At least 1 year of experience in home care, home health, or PHC/PAS programs
  • Strong multitasking, scheduling, and organizational skills
  • Excellent communication and customer service abilities
  • Ability to stay calm and effective in a fast-paced environment
  • Proficiency with EMR systems and scheduling software

  Preferred Qualifications

  • Bilingual (English/Spanish) – highly valued in the San Antonio community
  • Experience with Texas Medicaid programs (PHC, PAS, EVV compliance)
  • Healthcare administration or related education