PartTime Hotel Front Desk Agent

Best Western Plus Dubuque; Dubuque (IA); On-site; USD 16,531 - 24,796; Part time

Benefits offered by this job

Employee discounts

Opportunities for growth

Team-oriented work environment

Job summary

Best Western Plus Dubuque is looking for a dedicated Hotel Front Desk Agent to join our guest services team. In this part-time role, you will welcome guests, manage their bookings, and ensure they have a pleasant stay.

The ideal candidate will have exceptional customer service skills, be comfortable in a high-energy environment, and be available for evening and weekend shifts. Join us and enjoy a competitive hourly wage, employee discounts, and growth opportunities within our company!

Qualifications

• Experience in hospitality as a hotel front desk agent or similar position preferred.
• Impeccable interpersonal and customer service skills.
• Comfortable managing stressful situations.

Responsibilities

• Greet and check in guests, managing their account information.
• Take booking requests and answer guests' questions.
• Coordinate with housekeeping to ensure accommodations are ready.

Skills

Customer service

Time management

Interpersonal skills

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Job description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the Hotel Front Desk Agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Part‑time position (Hours may vary) and must be available for evening and weekend shifts. Competitive hourly wage, employee discounts and incentives, opportunity for growth within the company, and team‑oriented work environment. Job seekers interested in providing exceptional customer service, working in a high‑energy environment, and flexible hours should start their application today!

Responsibilities

• Take incoming calls, online and in‑person room booking requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
• Greet, check‑in, and check‑out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Connect with the housekeeping department to ensure guest accommodations are ready
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Field customer complaints when necessary

Qualifications

• Comfortable taking telephone calls and mitigating stressful situations
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Working knowledge of Microsoft Office and reservation management systems
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Must have graduated high school, received a GED or equivalent