PartTime Executive Operations Assistant

Kitchen Tune-Up Bloomfield Montclair; Bloomfield (NJ); Hybrid; USD 33,062 - 38,572; Part time

Benefits offered by this job

Flexible scheduling

Performance bonuses

Growth opportunities

Job summary

Kitchen Tune-Up Bloomfield Montclair is seeking an Executive Assistant to manage the founder's calendar, triage emails, and coordinate vendor payments. You will play a crucial role in ensuring smooth operations and enhancing customer interactions.

The ideal candidate has 2+ years in similar roles, is tech-savvy, and has excellent communication skills. Flexible work hours with a path to increased hours are offered, alongside competitive pay of $24–$28/hour.

Qualifications

• 2+ years in a similar role such as Executive Assistant or Office Manager.
• Professional written and verbal communication skills.
• Comfortable making outbound calls.

Responsibilities

• Manage the founder's calendar and schedule meetings.
• Coordinate vendor payments and payroll cycles.
• Respond to customer messages on Amazon Seller Central.

Skills

Executive support experience

Customer service experience

Proficiency in Google Workspace

Bilingual Spanish

Tools

ServiceMinder

GoHighLevel

Amazon Seller Central

Job description

We are a local business operating Kitchen Tune-Up and Bath Tune-Up franchises, and an expanding eCommerce brand.

What You'll Do

Executive Support

• Own and protect the founder’s calendar; schedule, confirm, and reschedule meetings.
• Triage email inboxes daily; draft replies and surface what needs attention.
• Prep meeting agendas, capture notes, and chase action items to close.
• Manage personal administrative overflow (travel, vehicle, document renewals).

Outbound Calling

• Cancel appointment recovery: call cancelled and no‑show consultations to reschedule.
• Appointment confirmations: day‑before calls to confirm consultations and reduce no‑shows.
• Proposal follow‑up: call open proposals to answer questions and move them to close.
• Vendor and supplier coordination: schedule deliveries, confirm payments, request COIs.
• Past customer outreach: review requests, referral asks, repeat‑business calls.

Franchise Operations

• Coordinate vendor payments through Bill.com (prep, founder approves).
• Help run payroll cycles through Gusto.
• Keep CRM systems clean — ServiceMinder and GoHighLevel (proposals, invoices, contact records).
• Help plan and execute showroom events (design open houses, vendor partner events).
• Coordinate with in‑house crew.

eCommerce Operations

• Respond to Amazon Seller Central customer messages (≤24 hr SLA).
• Brief and schedule content creator across social platforms.
• Track inventory and flag reorder points.

Infrastructure

• Organize company documents in Google Drive and Notion.
• Maintain vendor contract registry (COIs, W‑9s, renewal dates).
• Coordinate vehicle maintenance and registration.

Requirements

• 2+ years in an Executive Assistant, Office Manager, Operations Coordinator, Customer Service Representative, or similar role.
• Comfortable on the phone; sales background or appointment‑setting experience is a strong plus.
• Experience working in small business or franchise environments.
• Strong with technology — Google Workspace, Slack, CRMs; quick learner on new tools.
• Use AI tools daily (Claude, ChatGPT) — required.
• Calm, organized, and proactive — follow up without being asked.
• Live within 25 minutes of Bloomfield, NJ.
• Reliable transportation.
• Professional written and verbal communication.

Strong Pluses

• Bilingual Spanish.
• Experience with ServiceMinder, GoHighLevel, or Amazon Seller Central.
• Home services, contracting or real estate industry background.
• Prior appointment‑setting or inside‑sales experience.

Compensation & Benefits

• $24–$28 /hour depending on experience (W‑2, paid biweekly).
• Performance bonus: $25 per appointment recovered from cancelled/no‑show; $50 per closed proposal you helped move.
• 20 hours/week to start, with a clear path to 30–40 hours if the fit is right.
• Flexible scheduling — school hours, light Fridays, etc. negotiable.
• Equipment provided (laptop, phone stipend).
• Growth path — scope and pay grow with the business.
• Flexible work‑from‑home options available.

Success Milestones

• 30 days: Calendar owned, inbox triaged daily, comfortable on outbound calls, all key tools accessed.
• 60 days: Cancelled appointment recovery system running; vendor coordination smooth; Amazon CS within SLA; content creator on consistent schedule.
• 90 days: Anticipate needs before they’re raised; measurable lift in confirmed appointments and recovered cancellations; founder focused on business rather than daily operations.

Equal Opportunity Employer

Kitchen Tune‑Up and Bath Tune‑Up of Bloomfield are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.