Part-Time Executive & Operations Assistant

Kitchen Tune-Up Inc.; Bloomfield (NJ); Hybrid; USD 33,062 - 38,572; Part time

Benefits offered by this job

Flexible scheduling

Performance bonuses

Equipment provided

Job summary

Kitchen Tune-Up Inc. in Bloomfield, NJ is looking for an Executive & Operations Assistant to support the founder in managing schedules and communications. Responsibilities include managing the calendar, triaging emails, coordinating vendor payments, and responding to customer messages through Amazon Seller Central.

Candidates should have 2+ years of relevant experience, be comfortable on the phone, and possess strong technology skills. The position offers flexible scheduling, performance bonuses, and growth opportunities as the business scales.

Qualifications

• 2+ years in Executive Assistant, Office Manager, or similar role.
• Comfortable on the phone with sales or appointment-setting experience.
• Strong with technology and a quick learner on new tools.
• Daily use of AI tools, such as Claude or ChatGPT.
• Calm, organized, and proactive.

Responsibilities

• Manage the founder's calendar and schedule meetings.
• Triage inboxes daily and draft replies.
• Coordinate vendor payments and payroll cycles.
• Respond to customer messages via Amazon Seller Central.
• Organize company documents and maintain contracts.

Skills

Communication skills

Sales experience

Technology proficiency

Bilingual Spanish

Tools

Google Workspace

ServiceMinder

GoHighLevel

Amazon Seller Central

Job description

We are a local business operating two home‑service franchises and a fast‑growing eCommerce brand. We are hiring an Executive & Operations Assistant to support the founder in managing the schedule, communications, and business operations.

What You’ll Do

Executive Support

• Own and protect the founder’s calendar; schedule, confirm, and reschedule meetings
• Triage email inboxes daily; draft replies; surface what needs attention
• Prep meeting agendas and capture notes; chase action items to close
• Manage personal admin overflow (travel, vehicle, document renewals)

Outbound Calling

• Cancelled appointment recovery – call cancelled and no‑show consultations to reschedule
• Appointment confirmations – day‑before calls to confirm consultations and reduce no‑shows
• Proposal follow‑up – call open proposals to answer questions and move them to close
• Vendor and supplier coordination – schedule deliveries, confirm payments, request COIs
• Past customer outreach – review requests, referral asks, repeat‑business calls

Franchise Operations

• Coordinate vendor payments through Bill.com (prep, founder approves)
• Help run payroll cycles through Gusto
• Keep CRM systems clean – ServiceMinder and GoHighLevel (proposals, invoices, contact records)
• Help plan and execute showroom events (design open houses, vendor partner events)
• Coordinate with our in‑house crew

eCommerce Operations

• Respond to Amazon Seller Central customer messages (up to 24 hr SLA)
• Brief and schedule our content creator across social platforms
• Track inventory and flag reorder points

Infrastructure

• Organize company documents in Google Drive and Notion
• Maintain vendor contract registry (COIs, W-9s, renewal dates)
• Coordinate vehicle maintenance and registration

Requirements

• 2+ years in an Executive Assistant, Office Manager, Operations Coordinator, Customer Service Representative, or similar role
• Comfortable on the phone – no hesitation to pick up and call. Sales or appointment‑setting experience is a strong plus
• Experience working in small business or franchise environments
• Strong with technology – Google Workspace, Slack, CRMs; quick learner on new tools
• Daily use of AI tools (Claude, ChatGPT) – required
• Calm, organized, proactive – follows up without being asked
• Live within 25 minutes of Bloomfield, NJ
• Reliable transportation
• Professional written and verbal communication

Strong Pluses

• Bilingual Spanish
• Experience with ServiceMinder, GoHighLevel, or Amazon Seller Central
• Home services, contracting, or real estate industry background
• Prior appointment‑setting or inside‑sales experience

Compensation & Benefits

• $24–$28/hour depending on experience (W-2, paid biweekly)
• Performance bonus: $25 per appointment recovered from cancelled/no‑show; $50 per closed proposal you helped move
• 20 hours per week to start, with clear path to 30-40 hours if the fit is right
• Flexible scheduling – school hours, light Fridays, etc. negotiable
• Equipment provided (laptop, phone stipend)
• Growth path – as our businesses scale, your scope and pay grow with you

Success Milestones

• 30 days: Calendar owned, inbox triaged daily, comfortable on outbound calls, all key tools accessed
• 60 days: Cancelled appointment recovery system running; vendor coordination smooth; Amazon CS within SLA; content creator on consistent schedule
• 90 days: Anticipate needs before they’re raised. Measurable lift in confirmed appointments and recovered cancellations. Founder is working on the business, not in it.

Flexible work from home options available.

Kitchen Tune-Up and Bath Tune-Up of Bloomfield are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all team members.