Parts & Warranty Specialist | Customer Experience

Legend Manufacturing Inc; Alma (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

Legend Manufacturing Inc. is seeking a Parts and Warranty Specialist to support dealers and walk-in customers with parts selection, pricing, delivery estimates, order processing, and returns.

The role also handles warranty claims from start to finish, verifying eligibility and coordinating returns or replacements. The position requires strong communication, multitasking, and the ability to work with ERP/inventory systems.

Qualifications

• Ability to multitask and meet deadlines.
• Ability to work independently.
• Willingness to learn many different product types to provide timely customer service.
• Strong written and verbal communication skills.
• Proficient with Microsoft Office Suite or related software.

Responsibilities

• Assist customers in selecting the right parts based on needs and specifications.
• Provide pricing, availability, and delivery estimates for parts.
• Process customer orders via phone, email, or online platforms.
• Handle customer inquiries, complaints, and returns efficiently.
• Build and maintain strong customer relationships to encourage repeat business.
• Enter and track sales orders using ERP or inventory management software.
• Coordinate with the warehouse or supply chain team to ensure timely order fulfillment.
• Assist in managing back orders and communicating delays to customers.
• Upsell and cross-sell additional products or services to meet customer needs.
• Promote special offers, discounts, or new product launches.
• Assist in developing and executing sales strategies to increase revenue.
• Receive, review, and process customer warranty claims.
• Verify product warranty eligibility based on company policies.
• Maintain accurate records of claims, product issues, and resolutions.
• Respond to customer inquiries regarding warranty coverage and claim status.
• Coordinate with customers to arrange product returns, inspections, or replacements.
• Provide excellent service to ensure customer satisfaction.
• Work with quality engineers and production teams to analyze warranty claims.

Skills

Multitasking

Independent work

Willingness to learn

Excellent written and verbal沟通

MS Office proficiency

Education

Customer service experience

Tools

ERP software

Job description

Legend Manufacturing Inc. is seeking a Parts and Warranty Specialist to support dealers and walk-in customers with parts selection, pricing, delivery estimates, order processing, and returns.

The role also handles warranty claims from start to finish, verifying eligibility and coordinating returns or replacements. The position requires strong communication, multitasking, and the ability to work with ERP/inventory systems.