Parts Warranty Administrator

HTS Engineering Ltd.; San Antonio (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

HTS Engineering Ltd. in San Antonio, TX is seeking a Parts Warranty Administrator to support warranty and warehouse operations. The role requires a proactive team player who resolves issues to ensure customer satisfaction and retention.

You will handle warranty requests, maintain logs in Zendesk, manage defective components, and coordinate with manufacturers to protect interests of customers and HTS. Excellent communication, organizational skills, and attention to detail are essential for

Qualifications

• Associate degree in Business or 2+ years of admin experience.
• Strong MS 365 skills (Word, Excel, PowerPoint, Outlook).
• Warranty experience preferred.

Responsibilities

• Verify and validate incoming warranty requests from all HTS divisions.
• Maintain an active log of warranty activity including all customer/manufacturer correspondence in Zendesk.
• Administer collection and return of all manufacturer-required defective components.
• Administer inventory items used for warranty purposes and ensure proper stock replacement practices.
• Monitor credits due from the manufacturer.
• Oversee billable warranty charges.
• File electronic warranty claims with the manufacturer.
• Exhibit strong organizational and customer service skills.
• Exhibit strong attention to detail and follow-through skills.
• Demonstrate decision-making and critical thinking skills.
• Demonstrate excellent verbal and written communication.
• Maintain an ethical relationship between the end-customer and the manufacturer.

Skills

Customer service

Communication skills

Attention to detail

Organizational skills

Problem solving

Education

Associate Degree in Business

Tools

Zendesk

MS 365

Job description

The Parts Warranty Administrator is responsible for providing support to the Parts Warranty and Warehouse operations. This position requires a self-motivated team player who can be an active part of our team and seeks remedies to ensure customer satisfaction and retention.

Responsibilities

• Responsible for verifying and validating incoming warranty requests from all divisions at HTS.
• Maintains active log of warranty activity including all correspondence with the customer and/or manufacturer using Zendesk software
• Administrates collection and return of all manufacturer-required defective components.
• Administrates inventory items used for warranty purposes and ensures proper stock replacement practices are utilized.
• Monitors pending credits due from the manufacturer.
• Oversees billable warranty charges.
• Files electronic warranty claims with the manufacturer.
• Exhibits strong organizational and customer service skills.
• Exhibits strong attention to detail and follow-through skills.
• Exhibits strong decision-making and critical thinking skills.
• Demonstrates excellent communication skills both verbal and written.
• Maintains an ethical relationship between the end-customer and the manufacturer to ensure both parties’ interests are protected.

The Required Profile

• Associate Degree in Business or two (2) years related administrative experience.
• Strong computer skills in MS 365 including Word, Excel, PowerPoint, and Outlook.
• Warranty experience preferred.