Parts Warranty & Claims Specialist

texasairsystems; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Texas AirSystems is seeking a Parts Warranty Administrator to support warranty and warehouse operations. This non-exempt role requires a self-motivated team player who ensures customer satisfaction and retention.

The position demands an Associate Degree in Business or equivalent administrative experience, strong MS 365 skills, and attention to detail. Office and warehouse environment; equal opportunity employer.

Qualifications

• Associate Degree in Business or two years related administrative experience.
• Strong computer skills in MS 365 including Word, Excel, PowerPoint, and Outlook.
• Warranty experience preferred.

Responsibilities

• Verify and validate incoming warranty requests from all divisions.
• Maintain active log of warranty activity with customer/manufacturer using Zendesk.
• Administer collection and return of defective components as required by manufacturers.
• Administer inventory items used for warranty purposes and ensure proper stock replacement.
• Monitor pending credits due from manufacturers.
• Oversee billable warranty charges.
• File electronic warranty claims with manufacturers.
• Exhibit strong organizational and customer service skills.
• Demonstrate attention to detail and follow-through.

Skills

MS 365 proficiency

Excellent communication

Education

Associate Degree in Business

Tools

MS Word

MS Excel

PowerPoint

Outlook

Job description

Texas AirSystems is seeking a Parts Warranty Administrator to support warranty and warehouse operations. This non-exempt role requires a self-motivated team player who ensures customer satisfaction and retention.

The position demands an Associate Degree in Business or equivalent administrative experience, strong MS 365 skills, and attention to detail. Office and warehouse environment; equal opportunity employer.