Parts Warranty Specialist

Texas AirSystems, LLC.; Houston (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Texas AirSystems, LLC. is seeking a Parts Warranty Administrator to support Parts Warranty and Warehouse operations. The role requires a self-driven, collaborative team player who ensures customer satisfaction and retention through effective warranty processing.

Responsibilities include validating warranty requests, maintaining logs in Zendesk, managing defective components, and overseeing credits and billable charges. Strong communication and organizational skills are essential.

Qualifications

• Associate Degree in Business or two years related administrative experience.
• Strong computer skills in MS 365 including Word, Excel, PowerPoint, and Outlook.
• Warranty experience preferred.

Responsibilities

• Verify and validate incoming warranty requests from all divisions at TAS.
• Maintain an active log of warranty activity and correspondence using Zendesk.
• Administer collection and return of defective components per manufacturer requirements.
• Manage inventory items used for warranty purposes and ensure proper stock replacement.
• Monitor pending credits due from the manufacturer and oversee billable warranty charges.
• File electronic warranty claims with the manufacturer.
• Demonstrate strong organizational and customer service skills and attention to detail.

Skills

MS 365 suite

Excellent communication

Customer service

Education

Associate Degree in Business

Two years administrative experience

Tools

Zendesk

Inventory/warehouse software

Job description

Texas AirSystems, LLC. is seeking a Parts Warranty Administrator to support Parts Warranty and Warehouse operations. The role requires a self-driven, collaborative team player who ensures customer satisfaction and retention through effective warranty processing.

Responsibilities include validating warranty requests, maintaining logs in Zendesk, managing defective components, and overseeing credits and billable charges. Strong communication and organizational skills are essential.