Parts Warranty Administrator

HTS Engineering Ltd.; Dallas (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

HTS Engineering Ltd. in Dallas, TX seeks a Warranty Administrator to verify warranty requests from all divisions, maintain logs, and manage defective components. You will handle credits, file claims, and uphold strong customer service while ensuring ethical relations with manufacturers.

The role requires organizational skills, attention to detail, and proficient MS 365 capabilities, with warranty experience preferred.

Qualifications

• Associate Degree in Business or two years related administrative experience.
• Strong MS 365 (Word, Excel, PowerPoint, Outlook) skills.
• Warranty experience preferred.

Responsibilities

• Verify and validate incoming warranty requests from all HTS divisions.
• Maintain a log of warranty activity and customer/manufacturer correspondence.
• Administer collection and return of defective components.
• Manage inventory used for warranty purposes and stock replacement.
• Monitor pending credits from the manufacturer.
• Oversee billable warranty charges.
• File electronic warranty claims with the manufacturer.
• Demonstrate strong organizational and customer service skills.
• Show attention to detail and follow-through.
• Apply strong decision-making and critical thinking.
• Communicate effectively both verbally and in writing.
• Maintain ethical relationship between end-customer and manufacturer.

Skills

Organizational skills

Customer service

Communication skills

Decision making

Critical thinking

Education

Associate Degree in Business

Tools

MS 365

Job description

Responsibilities

• Responsible for verifying and validating incoming warranty requests from all divisions at HTS.
• Maintains active log of warranty activity including all correspondence with the customer and/or manufacturer
• Administrates collection and return of all manufacturer-required defective components.
• Administrates inventory items used for warranty purposes and ensures proper stock replacement practices are utilized.
• Monitors pending credits due from the manufacturer.
• Oversees billable warranty charges.
• Files electronic warranty claims with the manufacturer.
• Exhibits strong organizational and customer service skills.
• Exhibits strong attention to detail and follow-through skills.
• Exhibits strong decision‑making and critical thinking skills.
• Demonstrates excellent communication skills both verbal and written.
• Maintains an ethical relationship between the end-customer and the manufacturer to ensure both parties’ interests are protected.

The Required Profile

• Associate Degree in Business or two (2) years related administrative experience.
• Strong computer skills in MS 365 including Word, Excel, PowerPoint, and Outlook.
• Warranty experience preferred.