Parts & Tech Support Specialist – Customer Service

Jimmy Jazz; Maywood (IL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

401(k) – John Hancock (4% match)

Profit Sharing

Tuition Reimbursement

Professional Education

Job summary

AVW Equipment Co., Inc. in Maywood, IL is seeking a responsive Customer Service Representative - Parts to assist customers and service technicians with parts, pricing, and orders.

You will troubleshoot technical questions, quote parts, and guide customers through the full sales process. You will work with walk-in customers, coordinate with outside sales, and ensure accurate invoicing and timely back-order follow-ups.

Qualifications

• Minimum 1 year of sales experience.
• Minimum 1 year of technical support/troubleshooting.
• Outgoing with strong networking skills.
• Strong work ethic, punctuality, and exceptional attention to detail.
• Providing outstanding customer service and maintaining effective working relationships with customers, supervisors, and co-workers.

Responsibilities

• Troubleshoot, quote, order, and provide parts for customers and service techs.
• Assist walk-in customers in selecting parts and recommending related items.
• Provide professional, friendly service to customers, suppliers, drivers, etc.
• Handle customer complaints tactfully and promptly on parts issues.
• Answer calls with price quotes and information.
• Create and track activity in JobBoss software.
• Follow up on back-ordered parts.
• Assist outside sales reps with orders.
• Ensure all charge sales are signed and invoices distributed.
• Process returns and verify invoices/pricing.

Skills

Sales experience

Technical support

Networking

Attention to detail

Customer service

Job description

AVW Equipment Co., Inc. in Maywood, IL is seeking a responsive Customer Service Representative - Parts to assist customers and service technicians with parts, pricing, and orders.

You will troubleshoot technical questions, quote parts, and guide customers through the full sales process. You will work with walk-in customers, coordinate with outside sales, and ensure accurate invoicing and timely back-order follow-ups.