Customer Service Representative - Parts

AVW Equipment Company, Inc.; Maywood (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) – John Hancock up to 4% match

Profit Sharing up to 4%

Tuition Reimbursement up to $5,000

Paid Time off and Holidays

Job summary

AVW Equipment Company, Inc. in Maywood, IL is seeking a Customer Service Representative - Parts to support customers and service techs with troubleshooting, quotes, and parts orders. You will guide customers through the sales process and provide up-to-date product information to ensure satisfaction.

You will build rapport, handle inquiries, process pricing, and coordinate with suppliers and drivers. Strong communication and attention to detail are essential for success in this role.

Qualifications

• Minimum 1 year of sales experience.
• Minimum 1 year technical support/troubleshooting.
• Outgoing with strong networking skills.
• Attention to detail and reliability.

Responsibilities

• Assist customers and service technicians by troubleshooting, quoting, ordering, and providing parts.
• Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials.
• Provide professional and friendly service to customers, suppliers, and drivers.
• Handle customer complaints tactfully and promptly.
• Answer phone calls with price quotes and information.
• Notify customers when special ordered parts have arrived.
• Create and track all activity through JobBoss software.
• Follow up on back-ordered parts.
• Verify will-call and back-order files weekly and manage vendor returns or stock.
• Assist outside sales reps with orders.
• Ensure all charge sales are signed and invoiced copies provided.
• Issue credit for parts returned with invoice reference.
• Keep current on new products and updates.

Skills

Sales experience

Tech troubleshooting

Networking

Work ethic

Customer service

Tools

JobBoss software

Job description

Company Overview

Automatic Vehicle Wash Equipment Co., Inc. (AVW) is a family-owned company with more than 50 years of car washing equipment manufacturing experience including product innovation. The company believes in building long-term, mutually beneficial business relationships with our customers. We are a leading global manufacturer of advanced car wash systems with a business philosophy that has remained constant: simplify the design and use high-quality materials to build reliable and durable car wash components.

Brief Description

Automatic Vehicle Wash Equipment Co., Inc. (AVW) is a family-owned company with more than 50 years of car washing equipment manufacturing experience including product innovation. The company believes in building long-term, mutually beneficial business relationships with our customers. We are a leading global manufacturer of advanced car wash systems with a business philosophy that has remained constant: simplify the design and use high-quality materials to build reliable and durable car wash components.

Job Summary

The primary role of the Customer Service Representative - Parts is to communicate effectively with customers, understand their needs, and ensure a smooth sales process. A Customer Service Representative will provide technical troubleshooting, answer inquiries and send follow-up information as needed. You will keep up with product and service information as well as any relevant updates. A Customer Service Representative should be able to build instant rapport and build customer satisfaction.

Job Duties & Responsibilities

• Assisting customers & service technicians by troubleshooting, quoting, ordering, and providing parts.
• Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials, and ensure that the customer is exposed to the full product line.
• Professional and friendly customer service to all customers, suppliers, delivery drivers, etc.
• Handle customer complaints tactfully, promptly, with genuine concern, deals directly with customer complaints stemming from parts issues.
• Answers phone calls, providing price quotes and other information.
• Notifies the customer when special ordered parts have been received.
• Candidate will create and track all activity thru JobBoss software.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Assists outside sales representatives with their orders.
• Ensures that all charge sales are signed by the customer.
• Ensures that all customers receive their copy of the invoice.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Keeps current on new products and product updates.

Qualification / Requirements

• Minimum 1 year of sales experience.
• Minimum 1 year technical support/troubleshooting
• Outgoing with strong networking skills.
• Strong work ethic, punctuality, and exceptional attention to detail.
• Providing outstanding customer service and maintaining effective working relationships with customers, supervisors, and co-workers.

AVW Equipment Benefit Options

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401 (k) – John Hancock up to 4% employer match (safe harbor 100% vested)
• Profit Sharing Options up to 4% employer match
• Tuition Reimbursement and Professional Education – up to $5,000 annually
• Paid Time off and Holiday pay