Parts Tech: Customer-Focused Parts & Inventory

Salem Farm Supply, Inc.; New York (NY); On-site; USD 40,000 - 56,000; Full time

Job summary

Salem Farm Supply, Inc. seeks a Parts Technician (Parts Counter Person) to support repair and maintenance operations across our dealership locations.

You will help customers and service technicians identify parts, process orders, and maintain accurate inventory records to keep equipment running smoothly. As a key member of the parts department, you will handle phone and in-person orders, verify shipments, and coordinate with service teams to ensure timely repairs.

Qualifications

• Proven customer service abilities with a focus on issue resolution.
• Experience or familiarity with inventory management and data entry systems.
• Strong communication and organizational capabilities.
• Knowledge of agricultural, turf, or industrial equipment systems is a plus.

Responsibilities

• Assist customers and service technicians in locating and identifying correct parts.
• Take and process parts orders over the phone and in person.
• Receive incoming parts shipments and verify orders.
• Process parts sales and maintain accurate transaction records.
• Maintain organized inventory and assist with inventory control procedures.
• Coordinate with the service department to ensure timely repairs and service completion.
• Order parts and supplies through represented brands to meet demand and seasonal needs.
• Support a positive work environment with excellent customer service.

Skills

Customer service

Inventory control

Data entry

Communication

Organizational skills

Equipment knowledge

Job description

Salem Farm Supply, Inc. seeks a Parts Technician (Parts Counter Person) to support repair and maintenance operations across our dealership locations.

You will help customers and service technicians identify parts, process orders, and maintain accurate inventory records to keep equipment running smoothly. As a key member of the parts department, you will handle phone and in-person orders, verify shipments, and coordinate with service teams to ensure timely repairs.