Parts Tech

Salem Farm Supply, Inc.; New York (NY); On-site; USD 40,000 - 56,000; Full time

Job summary

Salem Farm Supply, Inc. seeks a Parts Technician (Parts Counter Person) to support repair and maintenance operations across our dealership locations.

You will help customers and service technicians identify parts, process orders, and maintain accurate inventory records to keep equipment running smoothly. As a key member of the parts department, you will handle phone and in-person orders, verify shipments, and coordinate with service teams to ensure timely repairs.

Qualifications

• Proven customer service abilities with a focus on issue resolution.
• Experience or familiarity with inventory management and data entry systems.
• Strong communication and organizational capabilities.
• Knowledge of agricultural, turf, or industrial equipment systems is a plus.

Responsibilities

• Assist customers and service technicians in locating and identifying correct parts.
• Take and process parts orders over the phone and in person.
• Receive incoming parts shipments and verify orders.
• Process parts sales and maintain accurate transaction records.
• Maintain organized inventory and assist with inventory control procedures.
• Coordinate with the service department to ensure timely repairs and service completion.
• Order parts and supplies through represented brands to meet demand and seasonal needs.
• Support a positive work environment with excellent customer service.

Skills

Customer service

Inventory control

Data entry

Communication

Organizational skills

Equipment knowledge

Job description

The Parts Technician (Parts Counter Person) plays a pivotal role in ensuring the seamless flow of repair and maintenance operations across our dealership locations. This position is not just about managing inventory or handling transactions—it is a dynamic role that requires strong technical knowledge, excellent customer service skills, and meticulous organizational abilities.

In this role, you will serve as a key member of the parts department, working closely with customers and service technicians to provide the essential components needed to keep equipment operating efficiently. Whether assisting a customer in finding the correct part, coordinating with technicians to ensure timely repairs, or maintaining accurate inventory records, your expertise will directly contribute to service department productivity and overall customer satisfaction.

Key Responsibilities

• Assist customers and service technicians in locating and identifying correct parts.
• Take and process parts orders over the phone and in person.
• Receive incoming parts shipments and verify orders.
• Process parts sales and maintain accurate transaction records.
• Maintain organized inventory and assist with inventory control procedures.
• Coordinate with the service department to ensure timely repairs and service completion.
• Strategically order parts and supplies through represented brands to meet customer demand and seasonal needs.
• Maintain a positive work environment that promotes excellent customer service and satisfaction.
• Perform additional duties as assigned.

Qualifications & Experience

• Strong customer service skills with the ability to address inquiries and resolve issues promptly.
• Proficiency in inventory control, data entry, and general computer systems.
• Strong organizational and communication skills.
• Familiarity with agricultural, turf, and/or industrial equipment systems or components is a plus.
• Previous machinery or equipment parts experience preferred but not required (training will be provided).

Physical Requirements

• Ability to communicate clearly and effectively with customers and team members.
• Ability to sit or stand for extended periods.
• Ability to use computers, tablets, and mobile devices.
• Ability to wear required personal protective equipment (PPE) when necessary.
• Ability to lift up to 60 pounds (team lift when necessary).

License/Certification

• Valid Driver’s License (Required)

Schedule

• Monday-Friday, 8am-5pm. Rotating Saturday 8am-12pm