Parts Support Specialist

Winnebago Industries; Forest City (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

Winnebago Industries in Forest City, IA is seeking a customer support representative to handle phone and email inquiries, perform parts research, and manage order-related activities for outside customers under supervision.

You will work with internal teams to develop parts programs, coordinate with D365 and Salesforce workflows, and help expand parts sales while maintaining professionalism and customer focus in all interactions.

Qualifications

• Successful experience in a customer support role.
• Hands-on knowledge of RV components or mechanical systems is helpful.
• Experience with engineering drawings is helpful.

Responsibilities

• Review requests and inquiries for accuracy of the information given and use research tools for proper identification. Provide answers via phone or email in a friendly and professional manner.
• Be able to process payment over the phone for customer orders.
• Work with Customers, and other Internal contacts, as necessary towards successful parts program development, promoting the sale of parts in a helpful and assertive manner.
• Assist with integration of D365 and Salesforce into standard processes.
• Promote company and department goodwill with all contacts.
• Assist with expansion and development of parts sales as requested.
• Perform other duties as assigned.

Skills

Communication skills

Customer focus

Multi-tasking

Microsoft Office

Tools

D365

Salesforce

Job description

Winnebago Industries in Forest City, IA is seeking a customer support representative to handle phone and email inquiries, perform parts research, and manage order-related activities for outside customers under supervision.

You will work with internal teams to develop parts programs, coordinate with D365 and Salesforce workflows, and help expand parts sales while maintaining professionalism and customer focus in all interactions.