Parts Specialist — Growth & Comprehensive Benefits

O'Reilly Auto Parts; Decatur (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, and vision insurance

Tuition assistance

Career growth opportunities

Paid time off

Job summary

O’Reilly Auto Parts is seeking a customer-focused Parts Specialist in Decatur, IL. You will greet customers, assist with merchandise selection, quote prices, and promote the Low-Price Guarantee. You will also support store management and handle cash and returns per policy.

Qualified bilingual candidates are encouraged to apply. The role may include in-store services, inventory tasks, and occasional delivery duties as business needs arise.

Qualifications

• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service ASE certification.
• Fluency in multiple languages (Spanish is highly desired)

Responsibilities

• Follow and promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot).
• Greet customers, assist with product selection, and support professional customers as needed.
• Answer store calls, look up parts and quote prices, and offer related items and Low-Price Guarantee.
• Maintain and secure cash drawer, process payments, and handle exchanges/returns per policy.
• Assist with daily image maker, planogram updates, stock, and routine store tasks.
• Perform in-store services (e.g., install wipers, test batteries, diagnostic checks) as trained.
• Occasionally drive a delivery vehicle if needed.

Skills

Multitasking

Excellent customer service

Alphanumeric matching

Bilingual (Spanish)

Tools

Weatherly index system

Automotive parts cataloging

Automotive sales/service ASE cert

Job description

O’Reilly Auto Parts is seeking a customer-focused Parts Specialist in Decatur, IL. You will greet customers, assist with merchandise selection, quote prices, and promote the Low-Price Guarantee. You will also support store management and handle cash and returns per policy.

Qualified bilingual candidates are encouraged to apply. The role may include in-store services, inventory tasks, and occasional delivery duties as business needs arise.