Parts Specialist: Customer-Focused Auto Parts Pro

O'Reilly Auto Parts; Lubbock (TX); On-site; USD 19,000 - 28,000; Full time

Job summary

O'Reilly Auto Parts seeks a Parts Specialist to provide high-level service to retail and installer customers and to support store management with daily tasks.

Responsibilities include greeting customers, helping with merchandise selection, processing transactions, handling returns, and assisting with stock updates and planogram compliance. Bilingual candidates are encouraged to apply.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers and help select merchandise.
• Assist managers and installer service specialists with professional customers.
• Process transactions and returns per company policy.
• Address and resolve customer complaints in a friendly manner.
• Assist with stock updates, planogram adherence and shelf presentation.
• Perform in-store services and basic vehicle-related tests when trained.
• Occasionally drive a delivery vehicle if required.

Skills

Customer service

Multitasking

Alphanumeric matching

Bilingual (Spanish)

Retail sales

Education

ASE certification

Job description

O'Reilly Auto Parts seeks a Parts Specialist to provide high-level service to retail and installer customers and to support store management with daily tasks.

Responsibilities include greeting customers, helping with merchandise selection, processing transactions, handling returns, and assisting with stock updates and planogram compliance. Bilingual candidates are encouraged to apply.