Parts Specialist: Auto Parts & Customer Service Pro

O'Reilly Auto Parts; Springfield (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k from day one

Health insurance

Dental & Vision insurance

Tuition assistance

Career growth

Job summary

O'Reilly Auto Parts in Springfield, IL is seeking a customer-focused Parts Specialist to deliver high levels of service to retail and installer customers. You will greet customers, help select merchandise, and support store management with daily tasks, including routine phone support and pricing guidance.

The role requires accuracy in cash handling, the ability to multi-task between phone and in-store inquiries, and strong customer service skills.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet customers in person and assist them in selecting merchandise.
• Assist managers and installers in serving professional customers as needed.
• Answer store phone calls in accordance with policy, provide quotes and upsell related items.
• Handle cash, checks, and card transactions accurately and securely.
• Process exchanges and returns per company policy.
• Address and resolve customer complaints professionally.

Skills

Alphanumeric matching

Customer service

Multitasking

Job description

O'Reilly Auto Parts in Springfield, IL is seeking a customer-focused Parts Specialist to deliver high levels of service to retail and installer customers. You will greet customers, help select merchandise, and support store management with daily tasks, including routine phone support and pricing guidance.

The role requires accuracy in cash handling, the ability to multi-task between phone and in-store inquiries, and strong customer service skills.