Automotive Parts Specialist — Customer Service & Growth

O'Reilly Auto Parts; Litchfield (IL); On-site; USD 20,664 - 27,552; Full time

Job summary

O’Reilly Auto Parts is hiring a Parts Specialist in Illinois. The role focuses on delivering high level service to retail and installer customers and supporting store management with assigned tasks and daily operations.

You will greet customers, look up parts, process transactions, assist with in-store services, and help manage inventory. Bilingual candidates are encouraged to apply, and a positive, team-oriented attitude is valued.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail and installer customers in a friendly manner and assist with merchandise selection.
• Assist managers and installer service specialists as needed and directed.
• Handle cash and non-cash transactions and process exchanges/returns per policy.
• Provide excellent service to customers calling the store and quote prices.
• Maintain accurate cash drawer and handle daily financial procedures as trained.
• Perform in-store duties such as stocking shelves, planogram updates, and cleaning.
• Support daily operations including stock adjustments and inventory counts.
• Assist with in-store services (wipers, batteries, headlight capsules, etc.) as trained.

Skills

Customer service

Multitasking

Alphanumeric matching

Job description

O’Reilly Auto Parts is hiring a Parts Specialist in Illinois. The role focuses on delivering high level service to retail and installer customers and supporting store management with assigned tasks and daily operations.

You will greet customers, look up parts, process transactions, assist with in-store services, and help manage inventory. Bilingual candidates are encouraged to apply, and a positive, team-oriented attitude is valued.