Parts Specialist - Auto Parts Customer Expert

O'Reilly Auto Parts; Kaufman (TX); Presencial; USD 16.000 - 20.000; Jornada completa

Descripción de la vacante

O’Reilly Auto Parts in Kaufman, TX seeks a Parts Specialist to provide high-level service to retail and installer customers, and support store management in daily operations. Bilingual candidates are encouraged to apply to reflect our diverse customer base.

You will greet customers, promote service programs, assist professionals, handle cash and returns, stock shelves, and assist with deliveries as needed. Prior automotive familiarity is helpful.

Formación

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service.
• ASE certification; fluency in multiple languages (Spanish highly desired).

Responsabilidades

• Greet customers and assist with merchandise selection.
• Promote and follow company customer service programs.
• Assist professional customers as needed.
• Handle cash, checks, and credit transactions.
• Process exchanges and returns per policy.
• Resolve customer complaints professionally.
• Assist with stock, planogram updates and store cleanliness.
• Operate store equipment after training.
• Occasionally drive a delivery vehicle when needed.

Conocimientos

Customer service

Multitasking

Alphanumeric matching

Herramientas

Weatherly index system

Automotive cataloging software

Descripción del empleo

O’Reilly Auto Parts in Kaufman, TX seeks a Parts Specialist to provide high-level service to retail and installer customers, and support store management in daily operations. Bilingual candidates are encouraged to apply to reflect our diverse customer base.

You will greet customers, promote service programs, assist professionals, handle cash and returns, stock shelves, and assist with deliveries as needed. Prior automotive familiarity is helpful.