Parts Specialist--Aftermarket

The Armor Group; Mason (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Armor Metal Group is seeking a Parts Specialist - Aftermarket to join our team in Mason, Ohio. This is a customer-facing role focusing on aftermarket parts inquiries, quotations, and order fulfillment, partnering with customers, suppliers, and internal teams to ensure accurate solutions and on-time delivery.

You will develop quotations, manage RFQs, and become a product expert capable of communicating features, benefits, and applications while delivering an outstanding customer experience.

Qualifications

• Experience in handling aftermarket parts quotations and orders.
• Ability to interpret technical drawings and specs.
• Strong communication and problem-solving skills.
• Experience in manufacturing or industrial equipment is preferred.
• Customer-focused with attention to detail.

Responsibilities

• Serve as primary contact for aftermarket parts inquiries, pricing, and support.
• Generate and process sales quotations and RFQs.
• Enter and manage orders to ensure on-time delivery.
• Coordinate with suppliers and internal teams to resolve issues.
• Develop product knowledge to advise customers effectively.

Skills

Customer service

Quotations / Estimating

Technical knowledge

Reading blueprints

Education

High School Diploma or GED

Associate's or Bachelor's degree in Business or related field

Tools

MS Office

ERP systems

Job description

Drive Customer Success. Deliver Solutions. Make an Impact.

Are you a technically skilled professional who enjoys helping customers find the right solutions? Do you thrive in a fast-paced environment where customer service, problem-solving, and technical knowledge come together?

Armor Metal Group is seeking a Parts Specialist - Aftermarket to join our team. In this critical customer-facing role, you will serve as the primary point of contact for aftermarket parts inquiries, quotations, and order fulfillment. You'll work closely with customers, suppliers, service contractors, and internal teams to ensure accurate solutions, exceptional service, and on-time delivery.

If you have experience in manufacturing, industrial equipment, welding and fabrication, estimating, or aftermarket parts sales, we'd love to hear from you.

What You'll Do

As a Parts Specialist, you will be responsible for generating and processing parts sales orders from initial inquiry through final shipment while delivering an outstanding customer experience.

Key Responsibilities

• Serve as the primary contact for customer inquiries related to aftermarket parts, pricing, availability, and technical support.
• Review customer requirements and align technical specifications with company products and capabilities.
• Validate customer requirements and recommend modifications or alternative solutions when appropriate.
• Develop accurate quotations through pricing analysis and estimating tools.
• Follow up on quotes to secure orders and identify additional sales opportunities.
• Answer technical questions and provide product recommendations that build customer confidence and trust.
• Process RFQs, spare parts orders, and machine rebuild parts orders.
• Enter and manage orders while monitoring progress to ensure on-time delivery.
• Proactively communicate order status updates and resolve issues that may impact delivery schedules.
• Resolve customer concerns related to invoicing, pricing, incorrect shipments, freight charges, and order discrepancies.
• Establish and maintain new customer accounts.
• Develop a thorough understanding of customer operations, markets, and business needs.
• Become a product expert capable of communicating product features, benefits, and applications.
• Prioritize multiple customer requests while maintaining exceptional accuracy and responsiveness.
• Collaborate with internal teams, suppliers, service contractors, and other Armor divisions to deliver the best possible customer experience.

Required Qualifications

• 5+ years of estimating experience in manufacturing, industrial equipment, fabrication, or a related field.
• Strong technical knowledge of capital equipment, industrial machinery, or related industries.
• Strong understanding of welding and fabrication processes.
• Ability to read and interpret technical drawings and blueprints.
• Experience working in a manufacturing environment.
• High School Diploma or GED.

Preferred Qualifications

• Associate's or Bachelor's degree in Business Management or a related field.
• 1-4 years of customer service, sales support, or office management experience.
• Experience serving as a primary customer contact.
• Experience supporting customers through problem resolution and order management.

Skills for Success

The ideal candidate will possess:

• Strong customer service and relationship-building skills
• Excellent verbal and written communication abilities
• Strong analytical and problem-solving capabilities
• Attention to detail and a high degree of accuracy
• Effective time management and organizational skills
• Ability to prioritize competing demands in a fast-paced environment
• Understanding of the sales cycle and customer purchasing process
• Proficiency with Microsoft Office and ERP systems
• Ability to work independently while managing multiple priorities

Our Values

At Armor Metal Group, our success is built on employees who embody our core values:

• Customer Focused
• Passionate About Work
• Solution Oriented
• Driven by Integrity

Why Join Armor Metal Group?

At Armor, you'll have the opportunity to work alongside industry experts, support innovative manufacturing solutions, and build lasting customer relationships. You'll play a key role in helping customers keep their operations running while contributing to the continued growth and success of our organization.