Parts Specialist

Kirby; Oklahoma City (OK); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k) Savings Plan

Medical, dental, and vision programs

Paid vacation and sick time

Holidays and vacation

Flexible work schedules

Tuition reimbursement

Employee Assistance Program

Short-term and long-term disability

Job summary

Kirby is seeking an experienced Parts Specialist in Oklahoma City to identify replacement parts, prepare quotes, manage inventory, and provide dependable service in a fast-paced environment.

You will assist customers across product lines, research part numbers and pricing, process orders, and ensure accurate documentation while maintaining organized stock and offering substitutions when needed.

Qualifications

• High school diploma or GED.
• 2–4 years in parts, equipment, retail parts, or customer service.
• Detail-oriented with thorough work.
• Strong verbal and written communication.
• Customer-focused with ability to follow company policies and procedures.
• Ability to identify customer needs, research solutions, and present parts options clearly.
• Proficient in MS Word, Excel, and Outlook; Oracle experience preferred.

Responsibilities

• Assist customers with identifying and purchasing parts across multiple product lines.
• Research part numbers, pricing, availability, and compatible replacements.
• Receive and process phone and in-person orders; prepare quotes and sales documents.
• Maintain inventory, organize stock, and handle returns or exchanges per procedures.
• Explain part features and applications to customers; demonstrate equipment when needed.

Skills

Communication skills

Customer-focused

Research solutions

Pricing and quotes

MS Word/Excel/Outlook

Tools

Word

Excel

Outlook

Oracle

Job description

Build Your Career in Parts Sales and Customer Support

Are you knowledgeable about mechanical parts and equipment, skilled at helping customers, and comfortable working in a fast-paced parts environment? We are looking for an experienced Parts Specialist who can accurately identify replacement parts, prepare quotes, manage inventory, and provide customers with dependable service.

This is an excellent opportunity for someone who enjoys solving problems, working with a variety of product lines, and helping customers find the right parts to keep their equipment operating.

Responsibilities

What You'll Do

• Assist customers with identifying and purchasing spare and replacement parts across multiple product lines.
• Use parts catalogs and computer systems to research part numbers, pricing, availability, and compatible replacements.
• Determine the correct replacement parts by reviewing existing components, customer requests, and equipment issue descriptions.
• Receive and process telephone and in-person parts orders.
• Fill customer orders accurately from available inventory.
• Calculate pricing and prepare sales quotes for single-part and multi-part orders.
• Prepare sales slips, contracts, and other transaction documentation.
• Process customer payments or obtain credit authorization.
• Recommend suitable substitutions or modifications when an identical replacement part is unavailable.
• Explain part features, applications, and equipment functionality to customers.
• Demonstrate equipment and provide clear product information.
• Inspect returned parts for defects and process exchanges or refunds according to company procedures.
• Receive, organize, label, and store parts using established stockroom procedures.
• Conduct inventory counts and help maintain accurate stock levels.
• Place new merchandise on display and maintain an organized parts area.
• Use precision measuring instruments to evaluate and compare parts when needed.
• Assist with repairing parts or equipment when appropriate.

Qualifications

What We're Looking For

• High school diploma or GED.
• Two to four years of related parts, equipment, mechanical, retail parts, or customer service experience.
• Ability to complete detailed work accurately and thoroughly.
• Strong verbal and written communication skills.
• Customer-focused approach with the ability to follow company policies and procedures.
• Ability to identify customer needs, research solutions, and communicate parts options clearly.
• Comfortable working with pricing, quotes, payments, and order documentation.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Oracle experience is preferred.
• Mechanical aptitude and familiarity with machines, equipment, or replacement parts are highly desirable.

Work Environment

This position works in a parts department and parts-storage environment. Some storage areas may not be air-conditioned.

Why Join Our Team?

You'll have the opportunity to use your parts knowledge, customer service skills, and problem-solving abilities in a hands‑on role where your work directly supports customers and equipment operations. If you are dependable, detail-oriented, and motivated to deliver an excellent customer experience, we encourage you to apply.

• 401(k) Savings Plan
• Medical, dental, and vision programs
• Paid vacation and sick time
• Holidays and vacation
• Flexible work schedules
• Tuition reimbursement
• Employee Assistance Program
• Short-term and long-term disability insurance
• Employee life and accident insurance
• Supplemental life and accident insurance
• Business travel accident insurance
• Flexible Spending Accounts