Parts Specialist

O'Reilly Auto Parts; Tuscaloosa (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in automotive parts is seeking a Parts Specialist in Tuscaloosa. The role involves providing exceptional customer service, assisting with merchandise selection, and performing various operational tasks. Ideal candidates will have strong multitasking abilities and familiarity with automotive parts. Join a company that values growth and professional development.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service skills.

Responsibilities

• Greet and assist retail/walk-in customers.
• Process exchanges and returns for credit.
• Perform in-store services for customers.

Skills

Customer Service

Multitasking

Alphanumeric Matching

Education

ASE Certification

Job description

Join to apply for the Parts Specialist role at O'Reilly Auto Parts

3 days ago Be among the first 25 applicants

Join to apply for the Parts Specialist role at O'Reilly Auto Parts

Get AI-powered advice on this job and more exclusive features.

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, i.e., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed and directed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quote prices, recommending related items, and offering the Low-Price Guarantee.
6. Maintain and secure the cash drawer, accept cash and checks, make accurate change, and process credit card transactions.
7. Process exchanges and returns for credit in a friendly manner, adhering to company policies.
8. Address and resolve customer complaints amicably.
9. Assist with daily tasks such as updating planograms, freight receival, stocking shelves, and cleaning.
10. Perform operational tasks like merchandise returns, stock adjustments, and inventory counts.
11. Operate store test equipment after training.
12. Perform in-store services for customers, such as installing wipers, testing batteries, and scanning vehicle trouble codes (where legal).
13. Drive a delivery vehicle when needed, provided driving record meets requirements.
14. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required:

• Ability to quickly match alphanumeric sequences
• Outstanding, friendly, and professional customer service skills
• Ability to multitask effectively handling in-store and phone customers

Desired:

• Familiarity with automotive parts, cataloging, and sales/service
• ASE certification
• Fluency in multiple languages, especially Spanish

O’Reilly Auto Parts offers a proven track record of growth, stability, and career advancement opportunities. The company promotes from within and encourages professional development.