Parts Specialist

O'Reilly Auto Parts; Hoover (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in automotive parts is seeking a Parts Specialist to deliver exceptional customer service and assist with various store tasks. The role involves interacting with customers, managing transactions, and supporting store management. Ideal candidates will have a strong background in customer service and familiarity with automotive parts, with opportunities for career growth within the organization.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Provide excellent service to customers calling the store.
• Assist managers and/or installer service specialists.
• Perform operational tasks like preparing merchandise returns.

Skills

Customer Service

Multitasking

Education

ASE Certification

Job description

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The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, i.e., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed and directed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quoting prices, recommending related items, and offering the Low-Price Guarantee.
6. Responsible for maintaining and securing the cash drawer, accepting cash and/or checks, making accurate change, and processing credit card transactions.
7. Process exchanges and returns for credit in a friendly manner, following company policies.
8. Address and resolve customer complaints in a friendly manner.
9. Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting, facing, cleaning, etc.
10. Perform operational tasks like preparing merchandise returns, assisting with stock adjustments, inventory counts, etc.
11. Operate brake lathe and other store test equipment after training and meeting company requirements.
12. Perform in-store services for customers (where legal), such as installing wipers, testing and charging batteries, scanning vehicle trouble codes, etc.
13. Occasionally drive a delivery vehicle to make deliveries when needed, provided driving record meets eligibility requirements.
14. Other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required:

• Ability to quickly match alphanumeric sequences
• Ability to provide outstanding, friendly, and professional customer service
• Must be able to multitask handling customers on the phone and in-store simultaneously

Desired:

• Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service
• ASE certification
• Fluency in multiple languages (Spanish highly desired)

O’Reilly Auto Parts promotes growth and internal career advancement, encouraging employees to develop along with the organization.