Parts Specialist-2

O'Reilly Auto Parts; Kennedy Township (PA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading company as a Parts Specialist, where you'll provide exceptional service to retail and installer customers. This role involves assisting customers, managing transactions, and performing various operational tasks. Opportunities for career advancement are available.

Qualifications

• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in-store simultaneously.

Responsibilities

• Provide excellent service to customers in-store and on calls.
• Assist with daily operational tasks like stocking and inventory.
• Perform in-store services such as installing wipers and testing batteries.

Skills

Customer Service

Multitasking

Alphanumeric Matching

Education

ASE Certification

Job description

Join to apply for the Parts Specialist-2 role at O'Reilly Auto Parts

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed and directed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
6. Responsible for accurately maintaining and securing the cash drawer, accepting payments, making change, and processing credit card transactions.
7. Process exchanges and returns for credit in accordance with company policies.
8. Address and resolve customer complaints in a friendly manner.
9. Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting, facing, cleaning, etc.
10. Perform various operational tasks such as merchandise returns, stock adjustments, and inventory cycle counts.
11. Operate brake lathe and other store test equipment after training.
12. Perform in-store services for customers (where laws permit), e.g., installing wipers, testing and charging batteries, scanning vehicle trouble codes, replacing headlight capsules.
13. Occasionally drive a delivery vehicle to make deliveries if business needs require (must meet driving eligibility requirements).
14. Perform all other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required:

• Ability to quickly match alphanumeric sequences
• Ability to provide outstanding, friendly, and professional customer service
• Must be able to multitask, handling customers on the phone and in-store simultaneously

Desired:

• Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service
• ASE certification
• Fluency in multiple languages (Spanish highly desired)

O’Reilly Auto Parts offers a proven track record of growth and stability, with opportunities for career advancement within the organization.