Parts Specialist

O'Reilly Auto Parts; St. Louis (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the automotive parts industry is seeking a Parts Specialist to deliver exceptional customer service and support store operations. The role involves assisting customers, managing transactions, and performing various in-store services. Ideal candidates will possess strong customer service skills and familiarity with automotive parts.

Benefits

Growth Opportunities

Competitive Wages

Benefits

Promote-from-Within Culture

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service skills.

Responsibilities

• Provide high-quality service to retail and installer customers.
• Assist managers and service specialists in serving professional customers.
• Perform in-store services such as installing wipers and testing batteries.

Skills

Customer Service

Multitasking

Education

ASE Certification

Job description

Join to apply for the Parts Specialist role at O'Reilly Auto Parts

The Parts Specialist will provide high-quality service to retail and installer customers and support store management in various tasks.

Essential Job Functions:

1. Promote all company customer service programs such as Hi-5, Low Price Guarantee, Rock the Call, and Related Selling.
2. Greet customers promptly and assist them in selecting merchandise.
3. Assist managers and service specialists in serving professional customers.
4. Complete relevant company training.
5. Provide excellent customer service over the phone, including answering calls, looking up parts, quoting prices, and recommending products.
6. Maintain cash drawer accurately, process transactions, and handle exchanges and returns following company policies.
7. Address and resolve customer complaints amicably.
8. Assist with daily store operations like freight receival, stocking, cleaning, and planogram updates.
9. Perform operational tasks such as merchandise returns, stock adjustments, and inventory counts.
10. Operate store equipment like brake lathe after training.
11. Perform in-store services (where legal), such as installing wipers, testing batteries, and scanning vehicle codes.
12. Drive delivery vehicles as needed, following driving eligibility requirements.
13. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities:

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service skills.
• Ability to multitask effectively.

Desired Qualifications:

• Familiarity with automotive parts, cataloging systems, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages, especially Spanish.

O’Reilly Auto Parts offers growth opportunities, competitive wages, benefits, and a promote-from-within culture.