Parts Specialist

O'Reilly Auto Parts; Mount Pleasant (MI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Parts Specialist to deliver exceptional customer service in a dynamic retail environment. This role involves assisting both retail and installer customers, managing transactions, and ensuring a welcoming atmosphere. The ideal candidate will thrive in a fast-paced setting, multitasking effectively while providing accurate parts information and maintaining high service standards. With a strong emphasis on career growth and internal promotions, this position offers a unique opportunity to develop your skills in the automotive parts industry and advance your career.

Benefits

Competitive Wages

Career Growth Opportunities

Benefits Package

Qualifications

• Ability to provide friendly and professional customer service.
• Quickly match alphanumeric sequences for parts lookup.

Responsibilities

• Assist customers in selecting merchandise and provide excellent service.
• Handle cash transactions and maintain the cash drawer.
• Perform operational tasks like stocking and inventory counts.

Skills

Customer Service Skills

Ability to Multitask

Alphanumeric Matching

Education

ASE Certification

Job description

Join to apply for the Parts Specialist role at O'Reilly Auto Parts

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in selecting merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering calls according to company policy, accurately looking up parts and quoting prices, recommending related items, and offering the Low-Price Guarantee.
6. Maintain and secure the cash drawer, accept payments, make change, and process credit card transactions accurately.
7. Process exchanges and returns for credit in a friendly manner, following company policies.
8. Address and resolve customer complaints in a friendly manner.
9. Assist with daily tasks such as freight receival, stocking shelves, and planogram updates.
10. Perform operational tasks like merchandise returns, stock adjustments, and inventory counts.
11. Operate store equipment such as brake lathe after training.
12. Provide in-store services for customers, such as installing wipers, testing batteries, and scanning vehicle trouble codes, where legal.
13. Occasionally drive a delivery vehicle if needed and qualified.
14. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required:

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service skills.
• Ability to multitask effectively, handling customers on the phone and in-store simultaneously.

Desired:

• Familiarity with automotive parts, cataloging, Weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages, especially Spanish.

O’Reilly Auto Parts offers a strong career growth environment with a promotion-from-within philosophy, competitive wages, benefits, and opportunities for advancement.