Parts Specialist

RDO Equipment Co.; Saint George (UT); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in parts sales is seeking a dedicated individual for customer service and parts management in Saint George, Utah. The ideal candidate will be responsible for various tasks including assisting customers, maintaining inventory, and ensuring equipment is processed correctly. With an emphasis on teamwork and professionalism, this role offers an opportunity for growth and development within RDO Equipment Co.

Benefits

Eligible for profit sharing

Comprehensive benefits package

Training and development opportunities

Qualifications

• Formal parts training and/or industry experience required.
• Understanding of mechanical and technical terms.
• Valid work authorization and ability to work in the U.S. without sponsorship.

Responsibilities

• Perform customer service and parts sales duties including assisting customers and managing inventory.
• Ensure equipment in the yard is processed accurately and follows safety regulations.
• Participate in ongoing training and communication efforts within the team.

Skills

Customer service skills

Strong organizational skills

Interpersonal skills

Computer skills

Education

Formal parts training and/or industry experience

Tools

Parts operating systems

Job description

$21 – $30+ / hour

Compensation & Benefits:

• Eligible for profit sharing which is based on department profitability and individual performance
• Comprehensive benefits package
• Training and development, as well as opportunities to grow within the organization

This individual will perform a variety of customer service, promoting, displaying, and stocking duties related to the parts sales, receiving and delivery of parts and accessories that contribute to the efficient, safe and profitable operation of the parts department. They will assist customers by properly identifying needed items, using electronic parts catalogs and other available resources. They will merchandise, invoice and make any necessary entries to the inventory control system based on company guidelines.

Specific Duties Include:
• Assist in keeping parts department clean and professional.
• Record all sales (including lost sales) and/or customer transactions using Company provided systems/tools (i.e. PFW) and guidelines.
• Assist in maintaining the retail sales floor and displays to meet or exceed the dealerships standards and ensure customer satisfaction.
• Take a proactive approach to inventory control by assisting and or reporting discrepancies.
• Ensure internal and external customers receive the correct parts in a timely manner.
• Receive, ship, and store parts as needed in accordance with DOT local, state, and federal guidelines.
• Proactively study and stay current on industry and product information.
• Pick up and deliver parts for customers and vendors as needed.
• Mark and store parts in stockroom according to prearranged system and assist with cycle count duties.

• Responsible for all equipment entering the yard until it is transferred over to the shop.
• Monitor the entire trafficking process for all equipment that enters or leaves the yard.
• Complete a thorough check on all equipment prior to transferring it to the shop.
• Responsible for moving, linking, unlinking, and monitoring all equipment in the yard.
• Participate in the preparation of equipment for rental, sale, and/or demo.
• Support the service department.
• Clean and detail company and customer equipment.
• Document appropriate information on completed work order.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

Job Requirements:
• Formal parts training and or industry experience
• Understanding of mechanical and technical terms
• Knowledge of parts operating systems preferred
• Computer skills
• Strong organizational skills
• Interpersonal skills
• Customer service skills
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.