Parts Specialist

O'Reilly Auto Parts; Hillsboro (OR); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading company as a Parts Specialist, where you'll deliver exceptional service to retail and installer customers while supporting store management. This full-time position focuses on customer interaction, operational tasks, and offers opportunities for career growth within a stable and supportive environment.

Benefits

Competitive wages & paid time off

Stock purchase plan & 401k with employer contributions

Medical, Dental, & Vision insurance

Health and wellbeing programs

Tuition assistance programs

Opportunities for career growth

Qualifications

• Outstanding, friendly, and professional customer service skills.
• Ability to quickly match alphanumeric sequences.
• Ability to multitask handling customers on the phone and in-store simultaneously.

Responsibilities

• Provide high-level service to retail and installer customers.
• Assist with daily operational tasks including stocking and inventory counts.
• Address and resolve customer complaints courteously.

Skills

Customer service skills

Ability to multitask

Ability to match alphanumeric sequences

Education

ASE certification

Familiarity with automotive parts

Fluency in multiple languages, especially Spanish

Job description

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The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, i.e., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed and directed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
6. Responsible for maintaining and securing the cash drawer, accepting cash and/or checks, making change, and processing credit card transactions.
7. Process exchanges and returns for credit in a friendly manner, following company policies.
8. Address and resolve customer complaints courteously.
9. Assist with daily image maker, planogram updates, freight receival, stocking shelves, fronting, facing, cleaning, etc.
10. Perform operational tasks such as merchandise returns, stock adjustments, inventory counts, etc.
11. Operate brake lathe and other store test equipment after training.
12. Perform in-store services for customers where permitted by law, such as installing wipers, testing batteries, scanning vehicle trouble codes, etc.
13. Occasionally drive a delivery vehicle if required and eligible.
14. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service skills.
• Ability to multitask handling customers on the phone and in-store simultaneously.

Desired

• Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages, especially Spanish.

O’Reilly Auto Parts offers a proven track record of growth and stability, promoting from within and encouraging career development.

Total Compensation Package

• Competitive wages & paid time off.
• Stock purchase plan & 401k with employer contributions starting Day One.
• Medical, Dental, & Vision insurance, FSA options.
• Health and wellbeing programs.
• Tuition assistance programs.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal opportunity employer and does not discriminate based on race, religion, gender, age, disability, or other protected statuses. Qualified individuals with disabilities may request accommodations by contacting [e-mail] or calling 417-862-2674, ext. 68901.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail