Parts Specialist

O'Reilly Auto Parts; Hazel Green (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the retail automotive industry is seeking a Parts Specialist to deliver exceptional customer service and support store management. The role involves assisting customers with their selections, handling transactions, and performing various operational tasks. Ideal candidates will possess strong multitasking abilities and a commitment to customer satisfaction.

Benefits

Competitive wages & paid time off

Stock purchase plan & 401(k) with employer contributions

Medical, dental, & vision insurance with optional FSA

Health/wellbeing programs

Tuition assistance

Opportunities for career growth

Qualifications

• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in-store simultaneously.

Responsibilities

• Provide high-level service to retail and installer customers.
• Greet customers and assist in merchandise selection.
• Maintain cash drawer and process transactions accurately.

Skills

Customer Service

Multitasking

Alphanumeric Matching

Education

ASE certification

Job description

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The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, i.e., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
6. Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
7. Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
8. Address and resolve customer complaints in a friendly manner.
9. Assist with the completion of daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
10. Perform various daily operational tasks, such as preparing merchandise returns to the distribution center, assisting with stock adjustments, inventory cycle counts, etc.
11. Operate brake lathe and other store test equipment after training and meeting company requirements.
12. Perform in-store services for customers (where laws allow), such as installing wipers, testing and charging batteries, scanning vehicle trouble codes, replacing headlight capsules, etc.
13. Occasionally drive a delivery vehicle to make deliveries when needed, provided driving record meets eligibility requirements.
14. All other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in-store simultaneously.

Desired

• Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages, with Spanish highly desired.

O’Reilly Auto Parts offers a proven track record of growth and stability, with opportunities for career advancement within the organization.

Total Compensation Package

• Competitive wages & paid time off
• Stock purchase plan & 401(k) with employer contributions from day one
• Medical, dental, & vision insurance with optional FSA
• Health/wellbeing programs
• Tuition assistance
• Opportunities for career growth

O’Reilly Auto Parts is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or other protected classes. Qualified individuals with disabilities may request reasonable accommodations by contacting [e-mail] or calling 417-862-2674, ext. 68901.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail