Parts Specialist

O'Reilly Auto Parts; Helotes (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Parts Specialist to deliver exceptional customer service in a fast-paced retail environment. This role involves assisting customers with their automotive needs, managing transactions, and ensuring a welcoming store atmosphere. Ideal candidates will possess strong multitasking abilities and a passion for customer satisfaction. With a focus on career growth, this position offers competitive wages, comprehensive benefits, and opportunities for advancement. Join a team that values your contributions and supports your professional development!

Benefits

Competitive wages & paid time off

Stock purchase plan

401(k) with employer contributions

Medical, dental, & vision insurance

Health and wellbeing programs

Tuition assistance

Opportunities for career advancement

Qualifications

• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask handling customers on the phone and in-store simultaneously.

Responsibilities

• Provide excellent service to customers calling the store and assist in merchandise selection.
• Address and resolve customer complaints in a friendly manner.

Skills

Customer Service

Multitasking

Alphanumeric Matching

Education

High School Diploma

ASE Certification

Job description

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Job Description

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Bilingual candidates encouraged to apply.

Essential Job Functions

1. Follow and promote all company customer service programs, e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
6. Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
7. Process exchanges and returns for credit in a friendly manner, in accordance with company policies and procedures.
8. Address and resolve customer complaints in a friendly manner.
9. Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting, facing, cleaning, etc.
10. Perform various daily operational tasks, e.g., merchandise returns, stock adjustments, inventory counts.
11. Operate brake lathe and other store test equipment after training.
12. Perform in-store services for customers (where laws allow), e.g., install wipers, test and charge batteries, scan vehicle trouble codes, replace headlight capsules.
13. Occasionally drive a delivery vehicle to make deliveries when needed, provided driving record meets requirements.
14. All other duties as assigned.

Skills, Education, Knowledge, Experience, Abilities

Required:

• Ability to quickly match alphanumeric sequences
• Ability to provide outstanding, friendly, and professional customer service
• Must be able to multitask handling customers on the phone and in-store simultaneously

Desired:

• Familiarity with automotive parts, cataloging, Weatherly index system, and automotive sales or service
• ASE certification
• Fluency in multiple languages (Spanish highly desired)

Company Information

O’Reilly Auto Parts has a proven track record of growth and stability. The company promotes from within and encourages career growth.

Total Compensation Package

• Competitive wages & paid time off
• Stock purchase plan & 401(k) with employer contributions starting day one
• Medical, dental, & vision insurance with FSA options
• Health and wellbeing programs
• Tuition assistance
• Opportunities for career advancement

Equal Opportunity Employment

O’Reilly Auto Parts is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or other protected statuses. Qualified individuals with disabilities may request accommodations by contacting [e-mail] or calling 417-862-2674, ext. 68901.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail