Parts Specialist

O'Reilly Auto Parts; Texas; On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading auto parts retailer as a Parts Specialist, where you'll provide exceptional customer service and support store operations. This role involves assisting customers, managing transactions, and performing in-store services. O'Reilly Auto Parts offers a strong promote-from-within culture and comprehensive benefits.

Benefits

Health Insurance

401(k)

Paid Time Off

Tuition Assistance

Stock Purchase Plan

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service skills.

Responsibilities

• Provide excellent service to customers and assist in selecting merchandise.
• Maintain and secure the cash drawer and process transactions.
• Assist with daily store operations including stocking and cleaning.

Skills

Customer Service

Multitasking

Education

ASE Certification

Job description

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The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in selecting merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quoting prices, recommending related items, and offering the Low-Price Guarantee.
6. Maintain and secure the cash drawer, accept payments, make change, and process credit card transactions accurately.
7. Process exchanges and returns for credit in a friendly manner, following company policies.
8. Address and resolve customer complaints courteously.
9. Assist with daily store operations including freight receival, stocking, cleaning, and planogram updates.
10. Perform operational tasks like returns, stock adjustments, and inventory counts.
11. Operate store equipment such as brake lathe after training.
12. Perform in-store services like installing wipers, testing batteries, and scanning vehicle trouble codes, where legally permitted.
13. Occasionally drive a delivery vehicle when required, meeting driving eligibility.
14. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

1. Ability to quickly match alphanumeric sequences.
2. Outstanding, friendly, and professional customer service skills.
3. Ability to multitask efficiently handling store and phone customers simultaneously.

Desired Qualifications

1. Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service.
2. ASE certification.
3. Fluency in multiple languages, especially Spanish.

O’Reilly Auto Parts offers growth opportunities, a strong promote-from-within culture, and a comprehensive benefits package including competitive wages, paid time off, stock purchase plan, 401(k), health insurance, tuition assistance, and more.

O’Reilly Auto Parts is an equal opportunity employer. Qualified individuals with disabilities may request reasonable accommodations during the application or employment process by contacting [e-mail] or calling 417-862-2674, ext. 68901.