Parts Specialist

O'Reilly Auto Parts; Franklin (TN); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Parts Specialist to deliver exceptional service to customers both in-store and over the phone. This dynamic role involves assisting customers with their selections, managing transactions, and supporting store management in various tasks. The ideal candidate will thrive in a fast-paced environment, showcasing their ability to multitask while providing professional and friendly service. With a commitment to employee growth and stability, this company offers a competitive compensation package, including benefits and opportunities for career advancement.

Benefits

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Assistance

Health and Wellbeing Programs

Qualifications

• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask effectively handling customers on the phone and in-store.

Responsibilities

• Provide high level of service to retail and installer customers.
• Assist managers and service specialists in serving professional customers.
• Perform operational tasks such as inventory counts and merchandise returns.

Skills

Customer Service

Multitasking

Alphanumeric Matching

Education

ASE Certification

Job description

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The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, i.e., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed and directed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering calls according to company policy, accurately looking up parts and quote prices, recommending related items, and offering the Low-Price Guarantee.
6. Maintain and secure the cash drawer, accept cash and checks, make change, and process credit card transactions accurately.
7. Process exchanges and returns for credit in a friendly manner, following company policies.
8. Address and resolve customer complaints amicably.
9. Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting, facing, cleaning, etc.
10. Perform operational tasks such as merchandise returns, stock adjustments, and inventory cycle counts.
11. Operate brake lathe and other store test equipment after training and meeting requirements.
12. Perform in-store services for customers where legal, such as installing wipers, testing batteries, scanning vehicle trouble codes, etc.
13. Occasionally drive a delivery vehicle when needed, subject to driving record approval.
14. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask effectively handling customers on the phone and in-store simultaneously.

Desired

• Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages (Spanish highly desired).

O’Reilly Auto Parts offers a proven track record of growth and stability, with opportunities for career advancement within the organization.

Total Compensation Package

• Competitive wages & paid time off
• Stock purchase plan & 401k with employer contributions starting day one
• Medical, dental, & vision insurance with FSA options
• Health and wellbeing programs
• Tuition assistance
• Career growth opportunities

O’Reilly Auto Parts is an equal opportunity employer, committed to diversity and inclusion. Reasonable accommodations are available for qualified individuals with disabilities under applicable laws.