Parts Specialist

O'Reilly Auto Parts; Bryan (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in the automotive parts industry is seeking a Parts Specialist to provide exceptional service to customers. This role involves assisting customers, handling transactions, and supporting store operations. Candidates should have strong multitasking skills and a passion for customer service. Opportunities for growth and a comprehensive benefits package are offered.

Benefits

Comprehensive Benefits Package

Opportunities for Growth

Stability

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide friendly customer service.
• Multitask effectively.

Responsibilities

• Greet customers and assist in selecting merchandise.
• Provide excellent phone service and process transactions.
• Perform operational tasks like stock adjustments.

Skills

Customer Service

Multitasking

Automotive Parts Knowledge

Multilingual Ability

Education

ASE Certification

Job description

Join to apply for the Parts Specialist role at O'Reilly Auto Parts.

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The Parts Specialist will provide high-quality service to retail and installer customers and support store management in various tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot.
2. Greet customers promptly and assist them in selecting merchandise.
3. Assist managers and installer service specialists as needed.
4. Complete relevant company training.
5. Provide excellent phone service, answer calls, look up parts, quote prices, and recommend related items.
6. Maintain and secure the cash drawer, process transactions accurately.
7. Handle exchanges and returns following company policies.
8. Address and resolve customer complaints amicably.
9. Assist with store image updates, freight receival, stocking, and cleaning.
10. Perform operational tasks like merchandise returns, stock adjustments, and cycle counts.
11. Operate store equipment after training.
12. Perform in-store services (e.g., install wipers, test batteries, scan vehicle codes).
13. Drive delivery vehicle as needed, subject to driving record approval.
14. Perform other duties as assigned.

Skills, Education, and Experience

Required: Ability to quickly match alphanumeric sequences, provide friendly customer service, multitask effectively.

Desired: Automotive parts knowledge, ASE certification, multilingual ability (Spanish preferred).

O'Reilly Auto Parts offers opportunities for growth, stability, and a comprehensive benefits package.