Parts Specialist

O'Reilly Auto Parts; Woodhaven (MI); On-site; USD 25,000 - 35,000; Part time

Job summary

A leading company in automotive parts is seeking a Parts Specialist to provide exceptional service to customers. This role involves assisting with store operations, maintaining customer satisfaction, and supporting management tasks. Opportunities for growth and competitive compensation are offered, making it an excellent entry-level position.

Benefits

Competitive wages

Paid time off

Stock purchase plan

401(k) with employer contributions

Medical, dental, and vision insurance

Tuition assistance

Health and wellbeing programs

Qualifications

• Ability to quickly match alphanumeric sequences.
• Fluency in multiple languages, especially Spanish.

Responsibilities

• Provide high level of service to retail and installer customers.
• Assist with daily store operations including stocking and cleaning.
• Address and resolve customer complaints professionally.

Skills

Customer Service

Multitasking

Education

ASE certification

Job description

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The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in selecting merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quoting prices, recommending related items, and offering the Low-Price Guarantee.
6. Accurately maintain and secure the cash drawer, accept cash and checks, make change, and process credit card transactions.
7. Process exchanges and returns for credit in a friendly manner, following company policies.
8. Address and resolve customer complaints professionally.
9. Assist with daily store operations, including freight receival, stocking, cleaning, and planogram updates.
10. Perform operational tasks like merchandise returns, stock adjustments, and inventory counts.
11. Operate brake lathe and other store test equipment after training.
12. Perform in-store services such as installing wipers, testing batteries, and scanning vehicle trouble codes (where legal).
13. Drive a delivery vehicle as needed, provided driving record meets eligibility requirements.
14. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service skills.
• Ability to multitask effectively.

Desired Qualifications

• Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages, especially Spanish.

O’Reilly Auto Parts promotes from within and offers growth opportunities, with a proven track record of stability and success.

Total Compensation Package

• Competitive wages and paid time off.
• Stock purchase plan and 401(k) with employer contributions from Day One.
• Medical, dental, and vision insurance, with optional FSA.
• Health and wellbeing programs.
• Tuition assistance.
• Career growth opportunities.

O’Reilly Auto Parts is an equal opportunity employer. Qualified individuals with disabilities may request accommodations by contacting [e-mail] or calling 417-862-2674, ext. 68901.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Sales and Business Development

Industries

• Retail

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