Parts Specialist

FAE USA; Flowery Branch (GA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance (emp

Life and Disability Insurance

401K with 6% match

Paid vacation and PTO

Job summary

FAE USA is seeking a Parts Specialist in Flowery Branch, GA to assist customers by phone and email, researching and selling parts for heavy equipment. You will handle data entry, support sales staff, and help resolve issues while maintaining accurate records in our in-house system.

This role emphasizes customer service excellence, strong communication, and teamwork within a fast-paced environment. The position is full-time with standard business hours in Flowery Branch, GA.

Qualifications

• Customer service experience in heavy equipment or related industry.
• Strong written and verbal communication skills.
• Highly organized with attention to detail.
• Ability to learn in-house software and processes.
• Forklift certification may be required.

Responsibilities

• Assist customers by phone and email to locate needed parts.
• Enter data into the database for billing and inventory.
• Support sales staff with parts ordering and tracking.
• Investigate and resolve customer complaints professionally.
• Assist warehouse with picking, packing, and shipping when needed.
• Manage inventory effectively.

Skills

Customer service

Communication skills

Organizational skills

Teamwork

Learning mindset

Education

Associate Degree

Tools

Microsoft Office

Excel

Word

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Parts Specialist

Parts Full Time Flowery Branch, GA, US

2 days ago Requisition ID: 1003

Salary Range: $24.00 To $25.00 Hourly

Parts Specialist

Reports to Parts Sales Manager

Overview of FAE USA Inc.

FAE USA specializes in the design and manufacturing of premium quality mulching heads, land clearing equipment and road construction equipment. FAE forestry mulcher systems are designed to provide the lowest operational cost and highest productivity. As a customer driven company with strong engineering capabilities, FAE thrives on the design and continuous improvement of Forestry/Land Clearing and Road equipment. FAE began in 1989 when a small group of professionals with extensive experience in the forestry industry teamed up with the leading edge on engineering design, quality orientation, low cost operation equipment with high productivity. Today, after 30 years of activity, FAE is the largest and most recognized mulcher manufacturer and road construction heads in the world.

Job Responsibilities

The Parts Sales Representative is responsible for effectively and efficiently assisting customers by phone to facilitate parts sales based on the customer’s needs. This person will be responsible for researching parts, providing superior service to ensure customer satisfaction, and effectively communicating with customers to maximize parts sales and customer satisfaction.

• Provides exceptional customer service by assisting customers via phone and email to locate needed parts using in-house software in a timely and efficient manner, helping to minimize customer downtime. Also offers technical advice as needed to meet customer needs.
• Accurately enters data into database system for billing and inventory purposes.
• Assists sales staff with parts ordering, researching and tracking parts using in-house software.
• Investigates and manages customer complaints in a professional and diplomatic manner ensuring timely resolution according to company guidelines. Obtains adequate information and properly documents all information received.
• Assists warehouse in times of need with pulling, filling, stocking and shipping customer orders.
• Inventory Management

Qualifications/Requirements

• Minimum of 2 years of parts sales for heavy equipment industry (skid steer, bulldozer, excavators, tractors, attachments, etc.) and customer service-related experience required
• Knowledge of heavy equipment/construction equipment is preferred.
• Extremely organized with excellent written and oral communication skills.
• Associate Degree is preferred
• Mechanical aptitude required
• Ability to provide exceptional customer service to ensure high customer satisfaction and instill customer confidence
• Ability to communicate technical information to non-technical personnel
• Ability to pass certification and operate a forklift
• Skills in Microsoft Office, Word, Excel and Outlook
• Demonstrates high emotional intelligence (EQ), including self-awareness, empathy, and the ability to navigate complex interpersonal and customer interactions.
• Proven ability to read situations, adapt communication style, manage conflict constructively, and build trust with customers and company leadership.
• Open-minded with a proactive attitude toward learning, continuous improvement, and adapting to new challenges,demonstrates a willingness to learn, grow, and continuously improve both technical knowledge and commercial effectiveness
• Strong listening skills with the ability to understand customer needs and internal feedback and translate them into effective actions.
• Strong willingness to be part of a winning team, actively contributing and collaborating as a committed team member rather than operating independently.

Compensation

Hourly

Location

Flowery Branch, GA

Business Hours

• Paid Medical, Dental, Vision Insurance (employee only)
• Paid Life and Disability Insurance (employee only)
• 401K with 6% FAE match
• Paid two (2) weeks vacation, six (6) PTO days per calendar year