Parts Specialist

Power Equipment Company - PECO; Grand Junction (CO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Matching

Paid Time Off

Paid Holidays

Continuing Education

Life Insurance

Disability Insurance

FSA/HSA

Wellness Program

Career Advancement

Job summary

Power Equipment Company in Grand Junction, CO is seeking a Parts Customer Service Specialist to support internal and external customers, locate parts across catalogs, and process orders.

You will work with service and product support teams, manage backorders, and help resolve issues while maintaining safety standards and delivering friendly, professional service.

Qualifications

• High school diploma; Associates or Bachelor Degree Preferred.
• Proficient with computers including Windows and Office.
• Strong knowledge of inventory control software and DMS systems.
• Forklift trained and certified.

Responsibilities

• Answer calls and handle parts orders, locate parts in catalogs and vendor databases.
• Identify proper parts numbers and complete order forms; upsell where appropriate.
• Assist with parts or product support needs for service teams.
• Manage backordered parts and coordinate shipping logistics.
• Collaborate with Product Support Representatives on parts orders.
• Handle customer complaints professionally and courteously.
• Support service department needs and ongoing parts requirements.
• Continuously improve product knowledge through training events.
• Support safety policies and environmental practices.
• Perform other duties as assigned by the service manager.
• Provide 24-hour support when necessary.

Skills

Customer service

Inventory software

Windows & Office

Data entry

Forklift certified

Education

High school diploma; Associate or Bachelor preferred

Tools

DMS systems

Job description

For over 87 years, Power Equipment Company has provided powerful heavy equipment rental and sales solutions for owners and operators in the aggregate, construction, crane, paving and compaction industries. Our experienced team remains committed to delivering exceptional value by providing premier heavy construction equipment and reliable product support. We pride ourselves on being dedicated, capable team players with effective solutions for business challenges. We understand how important it is to keep our customer’s equipment up and running.

Our success is rooted in the success of our employees because they are our greatest asset. That’s why we invest in their future and offer a wide range of benefits to help them learn, grow and prosper.

Job purpose

This job requires strong computer and customer service skills in conjunction with a solid knowledge in construction equipment and aggregate parts. This position serves with both internal and external customers as must as have the ability to keep a calm during stressful high-call volume and other demanding situations.

Duties and responsibilities

• Answer incoming calls and attending to parts orders, customer service needs, and/or other opportunities. Including locating the desired parts in a wide variety of parts books, both on-line with vendors and in-house resource books.


• Skillfully helps internal customers solve parts problems; identifies proper parts numbers; completes order forms and recommends and sells related items as a service and as requested by customers.


• Help with parts or product support needs they may have.


• Manages backordered parts and arranges the desired shipping logistics.


• Work closely with outside Product Support Representatives and assist them in parts orders for customers.


• Professionally handles customer complaints in a courteous manner.


• Assists with any parts needs the service department may have and provide support.


• Has a can-do attitude and contributes to the success of the Power Equipment Company team.


• Strives to continually increase product knowledge and participates in dealer or manufacturer training events.


• Actively supports safety policy, goals, and objectives plus uses sound environmental practices.


• Performs other duties as assigned by the service manager.


• 24 Hour support when necessary.

Qualifications

• High school diploma; Associates or Bachelor Degree Preferred


• To perform this job successfully, an individual must be proficient utilizing computers including Microsoft Windows, Microsoft Office Suite, Microsoft Internet Explorer and general laptop or desktop computer use.


• Has strong knowledge of inventory control software and DMS type systems.


• Forklift Trained & Certified


• Ability to occasionally lift up to 60 pounds and work inside and outdoors in various climate and temperatures.

Working conditions

The employee will generally be working in an office environment. The employee may be required to wear appropriate PPE equipment. The employee could occasionally be exposed to extreme temperatures, fumes, or airborne particles. The noise level in the workplace is moderate.

Why Power Equipment Company?

The one characteristic that distinguishes Power Equipment Company is the dedication and passion of our employees. It’s no secret that employees who are empowered each day to make a difference for the company become engaged, long-tenured partners in the success of the customer. That’s why our company culture has always focused on the success and well-being of our greatest asset asset our employees.

That is the Power Equipment Company difference.

We offer:

• Medical, dental, and vision insurance


• 401(k) with company match


• Generous paid time off


• Paid holidays


• Paid continuing career education


• Life insurance, including AD&D (family coverage is also available)


• Long-term disability insurance


• Short-term disability insurance is available


• Flexible Spending Accounts (FSA) and Health Spending Accounts (HSA)


• Health and wellness program


• Opportunities for career advancement

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Power Equipment is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal and state law.