Parts Specialist

O'Reilly Auto Parts; Windsor (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Parts Specialist to deliver exceptional customer service and support store management. This role involves greeting customers, assisting with merchandise selection, and ensuring a smooth in-store experience. The ideal candidate will possess strong multitasking abilities and a passion for automotive parts. With a commitment to employee growth, this company offers competitive wages, comprehensive benefits, and opportunities for advancement. If you thrive in a fast-paced environment and enjoy helping others, this position is perfect for you.

Benefits

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Assistance

Health and Wellbeing Programs

Qualifications

• Ability to provide outstanding, friendly, and professional customer service.
• Familiarity with automotive parts and cataloging.

Responsibilities

• Greet customers and assist them in selecting merchandise.
• Maintain cash drawer and process transactions accurately.
• Perform various in-store services for customers.

Skills

Customer Service

Multitasking

Alphanumeric Matching

Education

High School Diploma

ASE Certification

Job description

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The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Bilingual candidates encouraged to apply.

Essential Job Functions

1. Follow and promote all company customer service programs, e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving the professional customers as needed and directed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quote prices, recommending premium and related items, and offering the Low-Price Guarantee.
6. Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
7. Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
8. Address and resolve customer complaints in a friendly manner.
9. Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
10. Perform various daily operational tasks, e.g., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
11. Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
12. Perform various in-store services for customers (where state and local laws allow), e.g., install wipers, test and charge batteries, scan vehicle trouble codes, replace headlight capsules, etc.
13. Occasionally drive a delivery vehicle to make deliveries when business needs dictate (Driving record must meet company mandated requirements).
14. All other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required:

• Ability to quickly match alphanumeric sequences
• Ability to provide outstanding, friendly, and professional customer service
• Must be able to multitask, handling customers on the phone and in-store simultaneously

Desired:

• Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service
• ASE certification
• Fluency in multiple languages (Spanish highly desired)

O’Reilly Auto Parts has a proven track record of growth and stability. It promotes from within and encourages career growth within the organization.

Total Compensation Package

• Competitive wages & paid time off
• Stock purchase plan & 401k with employer contributions starting Day One
• Medical, dental, & vision insurance with FSA options
• Health and wellbeing programs
• Tuition assistance
• Opportunities for career advancement

O’Reilly Auto Parts is an equal opportunity employer and does not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or other protected classes.