Parts Specialist

Kansas Ag Connection; Topeka (KS); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Parts Specialist to join their dynamic team in Solomon, Kansas. This full-time role involves assisting customers and service technicians with parts needs, ensuring exceptional service and satisfaction. The ideal candidate will possess strong salesmanship and customer service skills, along with a solid understanding of parts operations. You will have the opportunity to contribute to a collaborative environment that values integrity and teamwork, while also enjoying competitive pay, bonuses, and a comprehensive benefits package. If you are passionate about agriculture and customer service, this is the perfect opportunity for you!

Benefits

Competitive hourly wage

Commission on parts sales

Annual bonuses

Health Savings Plan

Life and Disability Insurances

Flexible Spending Account

401K Match and Profit Sharing

96 hours of accrued PTO

32 hours of Holiday PTO

Company Uniforms

Qualifications

• Associates degree or equivalent experience in parts operations and sales.
• Strong communication and interpersonal skills with individuals at all levels.

Responsibilities

• Ensure excellent customer service and sales skills, including correctly identifying customer needs.
• Assist manager in planning inventory needs and submitting special/stock orders.

Skills

Salesmanship

Customer Service

Parts Lookup and Retrieval

Inventory Management

Communication Skills

Computer Systems Expertise

Education

Associates Degree in Parts Operations

Equivalent Experience

Tools

MS Office

Internet-based Applications

Job description

KanEquip is a leader and trusted partner in providing quality products, support, and innovative solutions to Ag producers in the Mid-West. We employ a team of qualified, skilled, and professional experts to support the amazing products that we offer. With 14 locations in Kansas and Nebraska, KanEquip is the preferred Case-IH and New Holland dealership that operates with integrity, financial strength, quality, and teamwork.

Our Solomon, Kansas location has an immediate opening for a Full-time Parts Specialist to assist with the parts needs of both customers at the counter and Service Technicians for their repair needs.

The ideal Parts Specialist has…

• Exceptional salesmanship and customer service skills.
• Excellent people skills and efficient parts lookup and retrieval for both customers and service technicians.

The Parts Specialist contributes to our team by: (Duties and Responsibilities)

• Upholding: Ensures all company values are adhered to and promoted. This includes leading by example and participation in employee recognition programs.
• Fulfilling & Satisfying: Responsible for meeting assigned revenue and margin objectives through effectively servicing retail customers. Ensure excellent customer service and sales skills, including correctly identifying customer needs and recommendations, and using up-selling/cross-selling opportunities. Demonstrates product, including safety concerns, as needed.
• Supporting: Ensures service technician needs are met timely and accurately. If appropriate and possible, proactively work with service to get needed parts delivered to technicians so their efficiency is maximized.
• Organizing & Stocking: Assists manager in ensuring store is appropriately staffed for customer demand and inventory management. Ensures back office/warehouse storage is clean and organized.
• Supplying: Assists manager in planning inventory needs; assists in submitting special/stock orders per established procedures.
• Shipping & Receiving: Ensures proper inventory shortage control through diligent receiving, shipping, and sales processes. Maintains clean, well-stocked, and attractive merchandise displays. Assists in performing physical inventory counts on a regular basis, completing physical inventory annually.
• Developing: Takes personal initiative to maintain a current knowledge of parts and accessories, including bulletins and safety information to protect all parties.
• Welcoming & Servicing: Ensures a high level of customer satisfaction as measured by customer surveys and other customer feedback. Greets all customers when entering the building within 20 seconds of arrival. Ensures customer expectations are met (billing notification, backorder notification, etc.), including extraordinary efforts at meeting commitments. Takes effective action to resolve any customer issues that occur.
• Marketing: Assists manager with developing and executing parts promotions and inventory strategies. Works with the Store Manager to manage local marketing activities as needed, including customer and vendor events.
• Managing: Ensures all corporate policies and procedures are followed, including those regarding inventory and closing tickets in a timely manner.
• Communicating: Ensures good communication within the location and with other locations/employees. Leverages manager and Parts Program Manager as needed for any difficult questions and parts lookups.

If you have/can: (Skills and Experience)

• Associates degree or equivalent experience in parts operations and sales, preferably at a dealership.
• Excellent retail sales and customer relationship skills.
• Good knowledge of sales techniques and methodologies; knowledge of retail pricing principles and discounting.
• Working knowledge of retail merchandising, as well as parts storage and warehouse store methods preferred.
• Inventory management and control knowledge and experience preferred.
• Strong communication and interpersonal skills with individuals at all levels of the organization.
• Expertise with computer systems, including MS Office and internet-based applications.
• Ability to work extended hours during the week and on weekends.
• Ability to travel to company meetings and training events as needed.
• Acceptable Motor Vehicle status, with current driver’s license, and ability to operate a motor vehicle.
• Satisfactory results of a pre-employment drug screening.

You will earn/be eligible for…

• Competitive hourly wage with overtime pay starting at 40 hours.
• Commission on parts sales.
• Annual company and location bonuses.
• Health Savings Plan.
• Life and Disability Insurances.
• AFLAC.
• Flexible Spending Account.
• 401K Match and Profit Sharing.
• 96 hours of accrued PTO.
• 32 hours of Holiday PTO.
• Six (6) Paid Holidays.
• Bereavement Pay.
• Wellness Plan.
• Company Uniforms.

Position Title:

Parts Specialist

Location:

Solomon, KS

Employee Status:

Full-time

To apply please click on APPLY TO THIS POSITION

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Job Post Date: 03/01/25

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