Remote Glass Parts Coordinator

Caliber Collision; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Parts Coordinator to oversee the processing of OEM and After Market parts. This role involves liaising with various departments, managing parts requests, and ensuring timely communication with vendor partners. The ideal candidate will have a strong background in glass parts, exceptional customer service skills, and a personable demeanor. Join a dynamic team where your contributions will directly impact operational efficiency and customer satisfaction in a fast-paced environment.

Qualifications

• Minimum of 3 years of experience with Glass parts.
• Flexibility in work schedule to meet business needs.

Responsibilities

• Communicate with departments to resolve questions and manage parts requests.
• Daily reconciliation of expense reports and manage user setups with parts providers.

Skills

Glass parts experience

Customer service skills

Communication skills

Job description

Service Center

CSCS TX

Job Summary

The Parts Coordinator will assist and oversee the timely and accurate processing of OEM (Original Equipment Manufacturer) as well as After Market parts and will address staff and vendor partner inquiries. Responsibilities typically revolve around liaising with Dispatchers, General Managers, Vendor Partners, and Internal Departments.

Essential Job Duties

• Communicate with various department personnel to provide and receive information, resolve questions and opportunities
• Communicate between departments the status of parts requests and orders
• Monitor back-order report daily
• Manage and set-up of users with all parts providers
• Manage and set-up all Ship To locations with Vendor partners and within glass management system
• Assist in review and cleanup of on hold jobs
• Create and maintain a close relationship with our Parts Providers
• Assist the Dispatch team in ensuring the correct parts are utilized at a competitive rate
• Daily reconciliation of expense reports

Qualifications and Requirements

• Minimum of 3-year Glass parts experience is required
• Flexibility in work schedule to accommodate business needs
• Required to meet department goals and expectations
• Ability to communicate appropriate feedback, information and directions both orally and in writing
• Strong customer service skills
• Personable and friendly demeanor with a World-Glass customer service approach to internal and external customers