Parts Specialist

O'Reilly Auto Parts; Cuba (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the automotive retail industry is seeking a Parts Specialist to deliver exceptional service to customers. The role involves assisting customers, managing transactions, and performing operational tasks. Ideal candidates will have strong customer service skills and familiarity with automotive parts. Opportunities for career growth and a comprehensive compensation package are offered.

Benefits

Competitive wages

Paid time off

Stock purchase plan

401k with employer contributions

Medical, dental, vision insurance

Tuition assistance

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly, and professional customer service.

Responsibilities

• Assist customers in selecting merchandise and provide excellent service.
• Maintain cash drawer and process transactions accurately.
• Perform operational tasks like inventory counts and merchandise returns.

Skills

Customer Service

Multitasking

Education

ASE certification

Job description

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The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in selecting merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quoting prices, recommending related items, and offering the Low-Price Guarantee.
6. Maintain and secure the cash drawer, accept payments, make change, and process credit card transactions accurately.
7. Process exchanges and returns in accordance with company policies.
8. Address and resolve customer complaints amicably.
9. Assist with daily tasks such as freight receival, stocking shelves, fronting, facing, and cleaning.
10. Perform operational tasks like merchandise returns, stock adjustments, and inventory counts.
11. Operate store equipment like brake lathe after training.
12. Perform in-store services (where legal), e.g., installing wipers, testing batteries, scanning vehicle codes, etc.
13. Drive delivery vehicle as needed, if eligible.
14. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly, and professional customer service.
• Multitask effectively handling phone and in-store customers simultaneously.

Desired Qualifications

• Familiarity with automotive parts, cataloging, Weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages, especially Spanish.

O’Reilly Auto Parts promotes growth and internal advancement, supporting your career development.

Total Compensation Package

• Competitive wages & paid time off.
• Stock purchase plan & 401k with employer contributions from Day One.
• Medical, dental, vision insurance, and FSA options.
• Health and wellbeing programs.
• Tuition assistance.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal opportunity employer and does not discriminate based on race, religion, gender, age, veteran status, disability, or other protected classes. Reasonable accommodations are available for qualified individuals with disabilities. Contact: [e-mail] or call 417-862-2674, ext. 68901.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail