Parts Specialist-2

O'Reilly Auto Parts; Meridian (MS); On-site; USD 28,000 - 38,000; Full time

Job summary

A leading company in the automotive parts industry is seeking a Parts Specialist-2 to deliver exceptional service to retail and installer customers. The role involves assisting customers, managing transactions, and supporting daily store operations. Candidates with bilingual skills are encouraged to apply, and opportunities for career growth are available.

Benefits

Competitive wages

Benefits

Career growth opportunities

Qualifications

• Ability to quickly match alphanumeric sequences.
• Fluency in multiple languages, especially Spanish.

Responsibilities

• Provide excellent service to customers calling the store.
• Assist customers in their selection of merchandise.
• Perform in-store services such as installing wipers.

Skills

Customer Service

Multitasking

Education

ASE Certification

Job description

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Job Description

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Bilingual candidates encouraged to apply.

Essential Job Functions

1. Follow and promote all company customer service programs, e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering all calls, accurately looking up parts, quoting prices, recommending related items, and offering the Low-Price Guarantee.
6. Accurately maintain and secure the cash drawer, handle transactions, and process credit card payments.
7. Process exchanges and returns according to policies.
8. Address and resolve customer complaints professionally.
9. Assist with daily store operations like freight receival, stocking, and cleaning.
10. Perform in-store services such as installing wipers, testing batteries, and scanning vehicle trouble codes where legal.
11. Occasionally drive a delivery vehicle if required and eligible.
12. Perform other duties as assigned.

Skills and Qualifications

Required:

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly customer service skills.
• Ability to multitask effectively.

Desired:

• Knowledge of automotive parts, cataloging, and sales/service experience.
• ASE certification.
• Fluency in multiple languages, especially Spanish.

Additional Information

O’Reilly Auto Parts offers competitive wages, benefits, and career growth opportunities. We are an equal opportunity employer and provide reasonable accommodations for qualified individuals with disabilities.