Parts Specialist

O'Reilly Auto Parts; Cincinnati (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Parts Specialist to deliver exceptional service to retail and installer customers. In this entry-level role, you will assist customers in selecting automotive parts, manage transactions, and support store operations. This position offers a competitive compensation package, including medical benefits and opportunities for career advancement. If you have a passion for customer service and a keen interest in the automotive industry, this is an exciting opportunity to grow your career in a dynamic retail environment.

Benefits

Competitive wages

Paid time off

Stock purchase plan

401k with employer contributions

Medical insurance

Dental insurance

Vision insurance

Tuition assistance programs

Health and wellbeing programs

Qualifications

• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask effectively handling multiple customers simultaneously.

Responsibilities

• Provide excellent service to customers and assist them in selecting merchandise.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily store operations such as stocking shelves and cleaning.

Skills

Customer Service

Multitasking

Alphanumeric Matching

Education

ASE Certification

High School Diploma

Job description

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The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, i.e., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed and directed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering all calls per company policy, accurately looking up parts and quoting prices, recommending related items, and offering the Low-Price Guarantee.
6. Accurately maintain and secure the cash drawer, accept payments, make change, and process credit card transactions.
7. Process exchanges and returns in accordance with company policies.
8. Address and resolve customer complaints in a friendly manner.
9. Assist with daily store operations such as freight receival, stocking shelves, and cleaning.
10. Perform operational tasks like merchandise returns, stock adjustments, and inventory counts.
11. Operate brake lathe and other store test equipment after training.
12. Perform in-store services (where legal), e.g., installing wipers, testing batteries, scanning vehicle codes, replacing headlight capsules.
13. Occasionally drive a delivery vehicle if required and eligible.
14. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask effectively handling multiple customers simultaneously.

Desired Qualifications

• Familiarity with automotive parts, cataloging, Weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages, especially Spanish, is highly desired.

O’Reilly Auto Parts offers a proven track record of growth and stability, with opportunities for career advancement within the organization.

Total Compensation Package

• Competitive wages and paid time off.
• Stock purchase plan and 401k with employer contributions starting Day One.
• Medical, dental, and vision insurance with FSA options.
• Health and wellbeing programs.
• Tuition assistance programs.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal opportunity employer and provides reasonable accommodations under applicable laws.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail

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