Parts Solutions Specialist (Hybrid) - High-Volume Support

Midwest Startups; Litchfield Park (AZ); Hybrid; USD 37,000 - 50,000; Full time

Benefits offered by this job

Hybrid work schedule

Quarterly profit-sharing bonus

Casual dress code

Monthly IT stipend

On-demand pay options

Health insurance

401k/401k match

Volunteer opportunities

Job summary

Parts Town is hiring a Customer Solutions Specialist to support pricing, parts identification, shipping, tracking and returns. You will join a team dedicated to top-tier customer service while upholding Parts Town's high standards and delighting customers daily.

The role requires strong communication, attention to detail, and experience in a fast-paced environment with a friendly, proactive attitude. Hybrid work schedule and comprehensive benefits are offered.

Qualifications

• Minimum 1 year of experience in a face-to-face or phone customer service role.
• Strong organizational skills, multi-tasking abilities and computer skills.
• Proficiency with MS Office and basic computer skills.
• Excellent English communication, written and verbal; bilingual is a plus.

Responsibilities

• Handle a high volume of inbound customer interactions, ~50–70 calls/day and emails while delivering a top-notch experience.
• Assist with pricing, quote generation, parts identification, shipping, tracking and returns.
• Collaborate with customers, manufacturers and internal teams to meet customer needs.

Skills

Customer service experience

Communication skills

Organization

Tools

MS Office

Job description

Parts Town is hiring a Customer Solutions Specialist to support pricing, parts identification, shipping, tracking and returns. You will join a team dedicated to top-tier customer service while upholding Parts Town's high standards and delighting customers daily.

The role requires strong communication, attention to detail, and experience in a fast-paced environment with a friendly, proactive attitude. Hybrid work schedule and comprehensive benefits are offered.