Parts Solutions Specialist

Equipment Depot; Longview (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Equipment Depot is seeking a parts counter associate to identify customer needs and provide profitable solutions through total customer satisfaction. You will read catalogs to determine part numbers, process orders, handle payments, manage stock, and advise on substitutions.

The role involves inventory, displaying merchandise, and assisting customers with part features and usage, across various work environments from office to job sites.

Qualifications

• High School Graduate or GED required.
• 1–2 years of related experience.
• ERP experience preferred.

Responsibilities

• Read catalogs or displays to determine replacement part numbers and prices.
• Identify required parts from inspections or customer requests.
• Receive and fill telephone orders for parts.
• Fill customer orders from stock.
• Prepare parts counter tickets/slips.
• Receive payment or obtain credit authorization.
• Take inventory of stock.
• Advise customers on substitutions when identical replacements are not available.
• Examine returned parts for defects, and exchange defective parts or refund money.
• Mark and store parts in stockrooms according to prearranged systems.
• Discuss the use and features of various parts, based on knowledge of machines or equipment.
• Demonstrate parts and functionality.
• Place new merchandise on display.
• Measure parts with precision measuring instruments to determine machinability.
• Prepare parts for internal transfer between branches.
• Distribute internal shuttle shipment on incoming parts transfers.

Skills

Customer service

Attention to detail

Communication

Education

High School Diploma/GED

Tools

ERP software

Job description

Equipment Depot is seeking a parts counter associate to identify customer needs and provide profitable solutions through total customer satisfaction. You will read catalogs to determine part numbers, process orders, handle payments, manage stock, and advise on substitutions.

The role involves inventory, displaying merchandise, and assisting customers with part features and usage, across various work environments from office to job sites.